Job Description and Requirements
FUNCTION & POSITION:
Psychosocial Support Officer
LOCATION:
Amman, Jordan
REPORTING TO:
Psychosocial Support Project Manager
OVERALL PURPOSE:
Coordinate, facilitate, monitor and supervise the psychosocial support activities, community-based awareness, mobilization and referral activities related to the PSS Programme and in line with the programme objectives.
PROJECT OVERVIEW:
The Psychosocial Support Project aims to improve the access to psychosocial support care and increase the overall PSS wellbeing through training of community health volunteers, conducting community-based adult peer-support groups, adult psychosocial support sessions, family psychosocial support sessions (caregivers and adolescents) and provision of dignity kits to the targeted beneficiaries.
FUNCTIONAL LINKS
Internal:
PSS Project Manager
Finance Officer
Program Funding Manager
MEAL Officer
Senior HR Officer
Senior Information Management Officer
Logistics officers
Referral officer
Other projects officers
Programme Coordinator
External:
Beneficiaries
Community Health Volunteers
Local public service institutions
CBOs and local and international NGOs
Community leaders and local authorities
KEY RESPONSIBILITIES:
Manage the team of CHVs and their activities and organize the day-to-day work. This is done through weekly meetings and regular phone calls and visits.
Manage the financial transactions of the PSS activities: ensuring the budget is accurate and spending follows the budget.
Support supervision, monitoring and evaluation assistance to the PSS CHVs facilitators providing psychological awareness interventions.
Implement data collection tools efficiently; with a special focus on referrals and follow up.
Be responsible for the selection and training of Community Health Volunteers (CHV)
Be responsible for community sensitisation and mobilisation related to PSS activities, family sessions and legal awareness sessions.
In coordination with the PSS project manager, prepare and contribute to preparing monthly reports on PSS activities, achievements, challenges and lessons learned.
Ensure close collaboration with coordinators from other NGOs, CBOs and working groups where necessary.
Support in implementation and monitoring of the PSS activities in participatory manner and in collaboration with the PSS Project Manager
Regularly monitor activities and provide feedback to PSS project manager to ensure high quality implementation of project activities
Establish and support a functioning referral system to relevant health services (including PSS and SGBV .
Prepare order requests to use funds for psychosocial support activities in line with Medair policies and procedures
Ensure timely referral of cases in need of further support (internally and externally) and coordinate with partners on complimentary PSS programs when possible
Conduct group meetings and brainstorming sessions with beneficiaries for PSS related activities
Conduct regular feedback sessions utilizing feedback tools.
Other tasks as requested.
Training (10%)
Develop a plan for training and refresher training of CHVs and CBOs.
Build the capacities of community health volunteers (CHVs), including trainings on PSS, to facilitate participatory and inclusive activities
Set up and conduct trainings and refresher trainings on PSS curriculum used by Medair, PFA, psychosocial support, Sexual Gender Based Violence and referrals and ODK/data entry on tablets.
Supervision (35%)
Management, training and capacity building of CHVs, in addition to liaising with team members inside and outside the project; health team, cash team, finance, procurement, admin and HR.
Supervise and support the activities of the CHVs.
Ensure that appropriate PSS awareness, family sessions and legal awareness is given to the beneficiaries in a respectful manner.
Keep records of supervision and actions taken from own activities and activities of the CHVs.
Write monthly reports on community outreach activities according to Medair standards
Build relationships with authorities, communities, CHVs, and CBOs and support negotiation and problem solving when needed.
Data collection and Open Data Kit development (15%)
Develop appropriate Open Data Kit forms in collaboration with the MEAL/IM team.
Ensure CHVs are trained on using ODK on tablets.
Update data base for project services in coordination with the M&E and data management department.
Prepare weekly and monthly reports on progress against targets in timely and high-quality manners.
Contribute to data entry and analysis of gathered data.
Conduct pre and post-session assessments for all PSS beneficiaries.
Staff interaction (10%)
Attend regular staff meetings and contribute to discussions regarding the PSS programme.
Willingness to support other Medair programmes when required.
Other Responsibilities (30%)
Provide input in in future planning and preparation process.
Assist in carrying out assessments/surveys baseline household surveys.
Support in implementation and monitoring of the PSS activities in participatory manner and in collaboration with the PSS Project Manager
Ensure that gender and protection are mainstreamed in the programme
Coordinate the referral mechanism internally with Medair staff and externally with UNHCR and other agencies as required by the projects.
Follow up closely to make sure that expenses are aligned with the budget accurately and transactions and close as per Medair and donors policies and regulations, with the support of the project manager.
With support of the project manager, coordinate with project stakeholders including government partners, CBOs, other NGOs and beneficiaries on the implementation plan of the program, in addition to communicating with other NGOs that are able to fulfill beneficiary needs that are not within the program design.
Other tasks as requested.
QUALIFICATION / EXPERIENCE:
Educational Qualifications
ESSENTIAL:
BA or equivalent in Psychology, Social Science, Social Work, Public Health, Human Rights or related degree.
Training on and experience in PSS activities.
DESIRABLE:
Specific training to provide PSS sessions to different groups of refugees and vulnerable populations.
Work Experience
ESSENTIAL:
At least 2 years’ experience in implementing PSS programs in humanitarian settings.
Strong knowledge of PSS and protection in emergencies programming
Excellent understanding of PSS and protection issues and relevant major players in urban areas.
Demonstrated experience in capacity building and mentoring of staff and volunteers.
Community mobilization/working with community-based organizations
Direct experience providing services to children at risk and victims of abuse, exploitation and violence and/or providing gender-sensitive and child-friendly counselling services.
DESIRABLE:
Experience facilitating focus group discussions or workshops
Experience in report writing
Experience working on databases.
Experience designing and rolling trainings to diverse audiences.
Strong experience in training with good facilitation skills and ability to organize and implement trainings on sensitive topics.
Languages
ESSENTIAL:
Fluent Arabic
Good written and spoken English
DESIRABLE:
Excellent written and spoken English.
SKILLS / ATTRIBUTES:
Organisational capacity
ESSENTIAL:
Well organized:
Able to prioritise
Able to manage time
Able to manage a large workload and keep recorded oversight of PSS activities
Good computer skills (such as Microsoft Office, including Excel and Outlook)
Able to gather and maintain clear and accurate data
Self-motivated and proactive
DESIRABLE:
Strong experience in dealing with administrative procedures
Demonstrated creativity in helping meet families’ needs
Thorough understanding of the services available for the target group
Skilled in data analysis
Communication
ESSENTIAL:
Excellent listening skills
Clear communication
Capacity to sensibly respond to
beneficiary questions and complaints
DESIRABLE:
Excellent written communication
Relational
ESSENTIAL:
Team-player with good inter-personal skills and cross-cultural understanding
Able to handle pressure and conflict well in a calm and constructive manner
Able to work independently
Excellent mediation and facilitation skills
Able to intervene appropriately (in collaboration with stakeholders) on behalf of beneficiaries
Commitment to collaboration with stakeholders and partners
DESIRABLE:
Encouraging, supportive
Previous experience of working in a multi-cultural team
Influencing and negotiation skills
Flexibility
Flexible in working hours and remotely as needed
Able to adapt and respond
appropriately to beneficiaries’ changing situations/needs
DESIRABLE:
Flexible and willing to perform other relevant tasks in order to facilitate the running of the project
Personal
ESSENTIAL:
Empathetic
Honest and reliable
Mature and respectful attitude
Strong work ethic and commitment to the project and populations served
DESIRABLE:
Compassionate
Passionate about working with the target group in this specific context and intervention
Desire to be challenged, professionally and personally
JOB COMMITMENT
Working Location: Amman ,Irbid and Zarqa, Field-based (70%), Medair office (30%), and accompaniment to other institutions/partner organisations, external meetings.
Starting date: May 2023
Duration of commitment: 4 months – this position is conditional on funding.
Professional references will be checked before offering this position to the successful candidate The successful candidate must be legally allowed to work in Jordan
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