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Job Description and Requirements
Job Title:
Monitoring, Evaluation, Accountability & Learning (MEAL) Officer.
Location:
Amman, Jordan. (Includes regular field visits).
Job Holder Reports To:
MEAL Manager
Reporting to Job Holder:
No direct reports.
Overall Purpose:
Enhance the quality of Medair’s assistance to vulnerable refugees and Jordanians through evidence-based collaboration with programme teams throughout the project cycle. Contribute to a MEAL team that supports and strengthens Medair’s MEAL system so that programming is accountable and focused on learning.
The MEAL Officer position is responsible for data management (data collation, entry, analysis, interpretation, and reporting), developing different reporting formats and checklists, updating and maintaining databases and proper project documentation for accountability and learning. Support the design of utilisation-focused quantitative and qualitative MEAL tools for collecting, analysing, and using data.
Support implementing Accountability to Affected Populations (AAP) throughout project cycles, including supporting the effective functioning of Medair’s Feedback and Complaints Mechanism (FCM) within Medair’s global AAP Policy and Guidelines.
Project Overview:
Medair’s programming in Jordan serves refugees and vulnerable Jordanians in addressing their health, social protection, and psychosocial support needs in rural and urban (non-camp) settings.
FUNCTIONAL PERSONNEL LINKS
Internal:
Deputy Country Director
Project Coordinator
Project Managers, Managers and Senior Officers
Field and GSO Advisors
Outreach workers
Medair Project Support team
External:
Local and International NGOs and relevant UN agencies
Consultants (as appropriate)
Major Duties and Responsibilities:
MEAL system components – selected programming responsibilities
Accountability to Affected Populations (AAP): Under the guidance of the MEAL Manager, support the mainstreaming of AAP within the programme, while managing the Feedback and Complaints Mechanism (though this management function may alternatively fall to the Senior MEAL Officer).
Assessments, monitoring & evaluation: Under the guidance of the MEAL Manager, design, develop and/or modify high quality assessments, monitoring, and evaluation activities, including using tools for qualitative and quantitative data collection, analysis, visualisation, and use such as for post-implementation and post-distribution monitoring. Support the management and implementation of field-level assessments, monitoring and evaluation data collection activities.
MEAL system components – cross-cutting responsibilities
Programme quality expectations: Under the direction of the MEAL Manager, support the integration of programme quality expectations (including Humanitarian Principles, the Core Humanitarian Standard, Sphere, donor and Medair standards as appropriate) into MEAL activities.
Data quality: Support the development of data collection tools that adhere to Medair’s Data Quality (Implementation) Checklists. This relates to both quantitative and qualitative data collection. Support project teams to carry out Data Quality Assessments.
MEAL Reporting: Under the guidance of the MEAL Manager, provide statistics to assist with selected donor MEAL reporting duties.
MEAL system components – management responsibilities
MEAL planning: Under the guidance of the MEAL Manager, contribute to the development of donor M&E and AAP plans.
HR: Assist the Senior MEAL Officer to oversee and manage tasks for casual labour (enumerators) to carry out good quality data collection, as requested.
Training: Under the guidance of the MEAL Manager, develop and deliver internal trainings to staff and casual labour on MEAL related exercises.
Budgeting and financial management: Support good financial management of MEAL financial resources, including completing Payment Disbursal Forms (PDFs) for MEAL related activities.
MEAL system – strategy, approach and other selected components
Internal and external communication: Contribute to appropriate, regular, transparent, and supportive communication between the MEAL team and all other departments.
Internal and external collaboration and networking: Under the guidance of the MEAL Manager, participate in relevant internal and external working groups and networks, including Medair’s Regional MEAL Community of Practice and, when appropriate, the Amman MEAL network.
Collaboration with the Information Management team: Work closely with the Information Management (IM) team to develop and revise data collection, analysis, and use tools.
Provide translation services when necessary.
Support with other related tasks, as requested.
Person Specification:
Qualification / Experience
Vocational qualification
Essential: Bachelor’s degree in Statistics, Economics, MIS, International Development, Political Science, Public Health or other related fields.
Desirable: Graduate Degree in related field.
Work experience
Essential: At least two years of experience working in MEAL roles in a humanitarian setting.
Languages
Essential: Strong working knowledge of English and Arabic (spoken and written).
IT/IM
Essential: Excellent skills in Microsoft Office programs (Excel, Word Outlook and PowerPoint).
Desirable: Experience with other database applications.
Competencies:
Motivation
Essential:
Servant-hearted and passionate about serving the poor
Ability to facilitate programme and community interactions regardless of ethnicity, status, gender, origin, or affiliation.
Desirable:
Self-motivated.
Technical expertise
Essential:
Experience with designing, planning, implementing, and analysing surveys
Experience in participatory assessment, monitoring and evaluation
Strong time and task management skills
Strong analytical skills
Strong written and oral communication
Desirable:
Experience facilitating focus group discussions or workshops
Strong report writing skills
Team building
Essential:
Team-player with good inter-personal and conflict resolution skills
Willingness to support others and share the workload
Desirable:
Experience working with a multicultural team
Adaptability
Essential:
Capacity to work under pressure and manage personal stress levels
Creative, open-minded, flexible, self-learner, problem-solver
Desirable:
Willingness to be stretched professionally, personally, and spiritually.
Work conditions: This is a position based in Amman with regular field visits throughout Jordan.
