Posting Date Jul 05, 2022 Job Number 22113288 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Sharq Village Doha, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP Brand The Ritz-Carlton Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests? service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Keyskills :
doha, Qatar Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full time Job Number 23154196 Job Category Golf, Fitness,...
Apply For This JobJob Description Job Summary?Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding and...
Apply For This Jobdoha, Qatar Qatar Airways – Other locations Full time Operation Controller Qatar Airways Location Doha, Qatar Category Specialist Jobs Job...
Apply For This JobJob Description Field Specialist – Artificial LiftWould you like to lead a team that helps our customers perform at the...
Apply For This Jobdoha, Qatar Strategic Aerospace Services WLL Full time Job Description Position Titles – Pharmacy Supply Senior Coordinator – 01 Resource...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> We are currently hiring for “Call Center Executive” preferably with a nursing background to add...
Apply For This Job