POSITION SUMMARY
JOB SUMMARY
Supervise front desk associates to ensure all hotel policies, procedures, regulations and standards are followed. Ensuring that front desk operations runs smoothly in a professional manner at all times.
Perform all front desk related responsibilities and duties when assigned or required. Assume leadership in the absence of front desk manager
SCOPE / BUSINESS CONTEXT
Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and 15min training. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;
Titles of Direct Reports – Front Desk Agent/Team Leader (Front Desk & Rooms Controller)
CANDIDATE PROFILE
Experience:
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Education or Certification
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
OTHER
Safety and Security
Policies and Procedures
Guest Relations
Communication
Working with Others
Quality Assurance/Quality Improvement
Physical Tasks
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
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