Manifest Agency | وكالة مانيفست Looking for at Saudi , Jeddah Full Time

Job Overview

At Manifest Agency, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional client service. Applicants should also be proficient with spreadsheets, and other project-tracking software. The account manager’s main role is to build meaningful, long-lasting relationships that move our business forward.

Responsibilities & Duties

• Serve as the main point of contact in all matters related to client concerns and needs, this includes handling inquiries and requests from clients
• Build and strengthen client relationships to achieve long-term partnerships with existing, new, and potential clients
• Open channels of communication with potential clients in different sectors, private and governmental
• Develop sales strategies (e.g., proposals, slides, analyses) with the supervision of the direct manager, this includes developing new business with existing clients and/or identifying areas of improvement to meet sales quotas
• Develop a thorough understanding of our service offerings to better upsell and cross-sell, and demonstrate the value of the agency’s services to prospective clients
• Maintain accurate client records, keeping track of any contract updates and renewals, including negotiating contracts and agreements to maximize profit
• Create a solid and organized database of contact information
• Follow up with prospects several times throughout the sales cycle to ensure KPIs are being met 
• Liaise with the strategy/marketing department to discuss progress and find new ways to improve business and win new business and increase sales
• Schedule meetings with clients and prepare meeting memos/MoMs

Account Manager Requirements

• Bachelor’s degree in Business, Management, Marketing, or a related field
• 4 – 6 years of experience in client servicing field (agencies experiences are preferred)
• Ability to multitask and juggle multiple account management projects at a time simultaneously
• Excellent English in both written and verbal communication skills 
• Outstanding organizational skills and sharp attention to detail
• Experience with Project Management theory and best practices.
• Prioritization, and decision-making skills.
• Excellent communication, interpersonal, and leadership skills.