Mandarin Oriental Hotel Group Hiring for IT Supervisor Job at Dubai Full Time

Position: IT Supervisor (Full time #528331)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

Responsibilities

• To ensure ALL guest bedrooms have working HSIA and IRES Systems To assist hotel guests with the HSIA and IRES Systems
• To maintain the HSIA and IRES Systems in the hotel
• To assist hotel guests with ALL other IT & T related issues
• To ensure ALL guest bedrooms have a working Television
• To ensure ALL hotel guest room equipment is in working order and presentable
• To attend daily meetings with Hotel IT&T Manager
• To ensure internal Conference and Meetings are set up if requested for all IT & T needs
• To assist MODUB colleagues with day to day issues
• As and when required, take support calls out of hours
• To escalate issues to the Director of IT&T if the Hotel IT&T Manager cannot be reached in a reasonable time or if the Hotel IT&T Manager is on Leave
• Establishes network users, user environments, directories, and security for networks being installed.
• Checking daily backups, all system interfaces, Server hardware and logs.
• Documenting, archiving all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
• Supports Telephony Infrastructure IP PBX, IP-DECT, Company Mobile
• Maintain asset register for all IT assets
• Assisting with identifying, troubleshooting, and resolving hardware faults and software issues
• Assisting with the implementation of new technologies, equipment, and network services

Skills & Qualifications

• Proven experience
• Ability to transport, set up and fix equipment
• Knowledge of camera and lighting techniques and editing software
• Must be creative and flexible with strong communication skills and the ability to interact with colleagues and clients, often under deadline pressure
• Proficient with computer systems used in multimedia production, word processing skills
• Able to sit and stand for long periods of time and have good hearing and eyesight
• Advanced technical skills, ability to repair equipment and learn new technology
• High school diploma or GED and/or an associate’s degree