Manager, Students Experience – Executive Education Full Time

Job Purpose:

Responsible for overseeing the overall operations of all Executive Education programs while controlling the relationship with internal stakeholders. Also maintaining the quality of implementation of ongoing programs while monitoring the ongoing processes; from the scheduling phase, going through classroom or online support till the completion and graduation of participants, while and making sure that all complaints received from stakeholders are appropriately resolved.

Responsibilities and Tasks:

Manages the overall ongoing operations of Executive Education programs to ensure alignment with organizational goals of advanced levels of student experience.

Monitors the ongoing processes to ensure a smooth and satisfactory student experience.

Controls the relationship with different internal stakeholders (Campus services, accounts payable, Accounts Receivable, …etc.) By maintaining a close ongoing relationship with internal stakeholders to ensure that the needs of students are met, and the overall student experience is improved.

Supervises the quality of implementation of ongoing programs by observing and evaluating program sessions, review materials, and assess instructors’ performance by gathering feedback from students.

Handles all complaints received from internal and external stakeholders by creating a structured complaint resolution process that prioritizes student satisfaction, maintains ESLSCA’s image, continuously improves services, and builds trust between stakeholders.

Serves as a primary point of contact between different stake holders, addressing concerns promptly, and working proactively to enhance the student experience.

Utilizes programs data and analytics in several ways to assess the effectiveness of student experience initiatives and identify areas for improvement by conducting surveys and feedback analysis,

Stays informed about trends and best practices in student related affairs and higher education and incorporates relevant innovations into our programs and services.