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The Cashier is responsible for processing transactions in an accurate manner and timely manner using various modes of payments, while ensuring that excellent service is delivered to all customers. The role holder is also responsible for following the Cash Counter Office (CCO) policies and procedures to ensure that activities are carried out as per the required guidelines.
Transaction Processing
- Scan the items, register the sales, and process transactions using the required mode of payment
- Ensure proper rates / denominations of currencies are communicated to the customers
- Conduct security checks for the currency when required
Customer Service
- Assist customer in a professional and timely manner, providing excellent customer service at all times
- Pack the customers’ scanned items when needed to ensure efficient and speedy service
- Communicate all customer feedback to the appropriate channels to ensure that the necessary action is taken
- Promote add on sales and maintain an awareness of all promotions and advertisements
Cash Counter
- Install, check, and manage the cash unit and return it at the end of each day
- Take full responsibility for the security of their designated counter, cash and other valuables
- Ensure that bags, card machine and stationary are constantly available at the cash counter
- Follow the opening, closing, and cash reconciliation procedures
Human Capital Responsibilities
- Participate in professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
- Apply and follow MAF Retail’s Human Capital and corporate policies, relevant procedures and instructions