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Background:
LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 20 countries. We seek to bring people of all backgrounds together in the common quest for justice, peace, and reconciliation in an increasingly complex and fragmented world.
A commitment to the human rights of every individual, regardless of their status, guides our work, actions, and operations. We are particularly known for our timely, compassionate, and professional humanitarian work and our field presence in hard-to-reach areas. Our work is people-centered and community-based. Above all, we work with the most vulnerable, and in order to claim and uphold their rights, we engage proactively with local government and community structures. www.lutheranworld.org/WorldService.
SCOPE OF WORK
The LWF Counselor responds to reported incidents of gender-based violence (GBV) in a timely, survivor- centered and caring manner in order to ensure that survivors can heal through receiving planned quality holistic and appropriate health, legal safety and security and psychosocial care and support. The LWF counselor is responsible for delivering case management and counseling services in women and girls’ safe spaces. The LWF counselor also assists in raising awareness to prevent gender-based violence incidents from happening and to ensure that survivors of GBV know what the services available to them are and how to access them. In addition, the LWF counselor will provide emotional and case management support for women and girls in non-GBV cases and women at risk who disclose to them, LWF counselor conduct a group therapy and other sessions to their beneficiaries.
SPECIFIC DUTIES AND RESPONSIBILITIES
Case Management:
- Treat survivors and other vulnerable beneficiaries with respect, kindness and in a caring manner, always maintaining confidentiality and based on survivors’ needs and wishes.
- Give survivors information about consequences of sexual assault, mandatory reporting regulations and help them identify their needs and options.
- Develop action plans to address survivors’ physical, emotional, psychological, social, protection, and financial needs and provide follow up to ensure needed services are provided.
- Work closely upon consent of the survivor with the IRC clinic, Economic Recovery Development program, and cash unit as well as other referral partners on referrals to ensure holistic care of survivors,
- Participate in case conferences, file reviews and any other meetings as required.
Counselling
- Conduct in-take and psychosocial assessments of each client
- Provide individual PSS support, counseling and guidance to women and girl’s at risk of GBV and GBV
- survivors and other vulnerable groups.
- Provide group counseling PSS groups (adolescents, Parenting, group therapy ….)
- Provide referrals for beneficiaries in need of additional specialized mental health support and other required services.
- Providing individual, Families or group counselling for cases according to the intervention plan.
- Conducting home visits as needed, according to workplace procedures
Awareness-raising
- Work closely with other LWF staff to sensitize community members on Protection and LWF services available within the LWF Safe Spaces in Zata’ari Zarqa and Irbid.
- provide feedback on needs and gaps to community mobilizers and the wider LWF team Documentation
- Provide case documentation in line with safety, ethics and confidentiality.
- Compile GBVIMS, and data reports monthly.
- Provide a list of LWF beneficiaries for the satisfaction survey analysis on monthly basis
- Prepare the success stories when applicable to be shared with the program manager for reporting issues.
- Complete confidential incident report and all other case related forms.
Other Duties
- Compile and prepare weekly / monthly reports and any other data as required by the senior officers and LWF Manager.
- Attend trainings and assist in facilitating trainings as required.
- Increase the quality of case management services provision by coordinating with other service providers in the referral pathway and attend UNHCR meetings.
- Prepare for celebration on the international events/ campaigns such as 16 days of activism and international women’s day.
- Facilitate youth initiatives to empower youth in community development.
- Refer GBV cases for regular and emergency cash assistance.
- Engage in meetings with other service providers when needed.
- Any other task designated by the Senior Officer, Deputy Program Manager – Partnerships & outreach Activities and Program Manager.
Capacity building of staff and volunteer:
- Implement and oversee mental health and protection activities conducted through LWF staff or volunteer
- Applying psychological first aid training and related training to all LWF workers.
- Activate internal referral through note of concern and behavioral indicators.
- Checking the materials provided to the beneficiaries from LWF volunteer.
Professional Standards:
- The LWF and LWF worker must adhere to the values and principles outlined in the code of Conduct.
Requirements:
Essential:
- Master’s degree in clinical psychology or counseling, with a minimum of 2-3 years of experience providing psychological services to children and families in the context of trauma, abuse or difficult circumstances, preferably in the NGO/INGO sector.
- Official MoH practice License
- Committed to team-building.
- Self-directed and able to take initiative.
- Able to work in a fast-paced environment and comfortable with rapid change.
- Flexibility and willingness to cover other tasks related to the position as needed.
- Commitment to LWF policies on promoting gender equality and diversity in the interests of marginalized people.
- Valid Driving license.
Skills:
Strong Arabic and English language skills (written and spoken).
- Strong interpersonal and communication skills.
- Computer skills, in particular email, Microsoft Word and Excel
