Job Description and Requirements
Job Description
Responsible for extending and optimizing the service network.
Planning, organizing, managing, and developing work in relation to after-sales services.
Maintenance, spare parts, and customer service providing the best possible services to customers and reaching the highest possible level of customer satisfaction and loyalty.
Support home appliance service Strategy.
Develop a qualified and efficient home appliance services team to execute the service plan.
Make clear KPIs to evaluate and improve teamwork.
Responsible for owning service center and third-party performance Management.
Make accruing action plan to improve its performance and meet customer satisfaction.
Responsible for home appliance new business development. such as process marketing and monitoring
Job Requirements
Good knowledge of in-home appliance service.
Bachelor of Engineering in Electronics, Electricity, or Industrial Engineering.
No less than 7 years experience in the management of service centers and spare parts in a medium or large-sized company preferably in household appliances.
Excellent in English
Retail sector experience
Good communication skills
Highly effective and professional verbal and written communication skills with the team, internal customers, and suppliers that include a strong focus on teamwork and internal/external customer satisfaction.
Experience in ERP Systems is a plus.
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