Lenovo India Private Limited Looking for Services Sales Support Representative & Claims Analyst at Saudi Arabia Full Time

Description and Requirements

We are currently recruiting a Sales Support representative & Claims Analyst, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, together with claims processing. The candidate will be responsible to understand the end to end systems used to create and manage service contracts and support day to day activity in those systems.

The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis, and to get the sense of Lenovo business.
We are looking for pro-active people who do not like a routine at work. The team supports the EMEA region, and we are looking for candidates with the following language combination: English + any other language is welcome.
Interactions: The team will interact with Sales teams (40%), internal customers (e.g. pricing, order management – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.
Responsibilities include:

• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• SOW Preparation
• Audit ready documentation creation and storage maintenance

Organization
You will report to Operations Manager.

Position Requirements:
The Services Sales Support Representative & Claims Analyst will have excellent contract language/creation background, teaming skills, quality improvement, and organization skills.We need somebody who will be able to demonstrate the ability to manage priorities and demonstrate a strong aptitude for critical thinking and problem resolution.
Other requirements included:

• 1+ year of contract administration experience
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor, and document data
• Good written and verbal communication skills in English + any other languages are beneficial: German / French / Spanish / Italian
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills Must be a team player who is highly motivated & detail oriented
• Flexibility to work in a fast-paced environment and manage multiple concurrent tasks/projects/priorities

What We Will Offer You:

• An open and stimulating environment within one of the most forward thinking IT companies
• Flat structures and fast decision-making processes
• A modern and flexible way of working to combine personal and professional life, working from home
• An international team with a high focus on Gender Diversity
• Attractive compensation package

We are looking forward to discussing this position with you soon!
Base gross monthly salary from minimum 1250 EUR and above, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.