Description and Requirements
We are currently recruiting a Sales Support Senior Representative & Claims Analyst, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, together with claims processing. The candidate will be responsible to understand the end-to-end systems used to create and manage service contracts and support day-to-day activity in those systems.
The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis, and to get the sense of Lenovo business.
We are looking for pro-active people who do not like a routine at work. The team supports the EMEA region, and we are looking for candidates with the following language combination: English + any other language is welcome (German, French, Italian, Spanish).
Interactions: The team will interact with Sales teams (40%), internal customers (e.g. Pricing, Order Management, Marketing, Project Managers and Developers – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.
Responsibilities include:
Organization
You will report to Operations Manager.
Position Requirements:
The Services Sales Support Senior Representative & Claims Analyst will have excellent contract language/ creation background, teaming skills, quality improvement, and organization skills. We need somebody who will be able to demonstrate the ability to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution as well as Macro skills, reporting, and analysis skills.
Other requirements included:
What We Will Offer You:
Base gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
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