Description and Requirements
We are looking for Inside Sales Support Representative to support our German sales team in their day to day agenda and back office tasks.
The Sales Support Representative will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%).
Your responsibilities will include:
– Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
– Contract management (creation, validation, maintenance, etc.)
– Interlock with functional teams ( pricing team, logictics, CF, COR team)
– Interlock with finance regarding approvals and credit note creation for returned goods
– Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
– Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance
Position Requirements:
. Minimum 1 year working experience in similar position and/or proven track of succeeding in the role
Soft skills:
. Strong communication skills
. Customer facing skills, both by phone and e-mail
. Customer Satisfaction and Customer Escalation Management
. Ability to adapt to cultural differences
. Ability to work independently
. Highly motivated individual with proactive approach, driven for results
. Ability to quickly grasp complex systems, procedures.
. Structured and Stress resistant person
Language Requirements:
. Fluent German (spoken and written)
. Fluent English (spoken and written)
Technical Skills:
. Ability to work with various software packages (MS Office) – Advanced
. Experience with Sales processes and back office administration- nice to have
If your experience looks a bit different from what we’ve identified, but you feel you’d still be the best match for the role, we’d like to hear from you and get to know you better.
Base gross monthly salary from minimum 1450 EUR and above, depending on experience + variable part 12% of your annual earnings
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
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