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Description and Requirements
About Lenovo
We are Lenovo!
Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world.
We are dedicated to fostering an environment that encourages entrepreneurism and ownership – a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact.
In this position, you will be a focal point for our Global Account customers and DaaS/CFS deals, in order to support them with their post-sales questions and issues.
Responsibilities:
- Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
- Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
- Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
- Respond to all requests in a professional and timely manner
- Build relationship with customers & sales team
- Flag potential problems and drive root cause analysis
Organization
You will report to Senior Manager Customer Ops.
Position Requirements:
- Experience in customer / sales support or back office administrative positions
- PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage).
- Fluent English (oral and written)
- Positive attitude, strong customer care skills
- Confident communicator
- Good time and task management
- Ability to learn and adapt
- Analytical thinking
What we offer:
- You will interact directly with Lenovo customers
- You will become part of a stable team
- We enable you to work with many different cultures
- We give you opportunity to work in a role with bigger variety of tasks
We are looking forward to discussing this position with you soon!Base gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
