Description and Requirements
Customer Care Case Manager (CM) is responsible for end-to-end management of customer-related issues. In this role, the CM interfaces with external customers, as well as internally, to negotiate and resolve claims in a timely manner to ensure ongoing customer satisfaction. CM needs to demonstrate an understanding of clients needs when it comes to cases that were escalated & thus he/she will need to address these with the utmost urgency and professionalism.
This vital role will involve direct contact with the customer, as well as cross-functional business partners of Lenovo International. Its main objective is customer delight & achievement of targets set within the KPI program.
Customer Care Case Manager (CM) interfaces with external customers, as well as internally for country-specific resolution, as well as across EMEA. CM ensures that all claims are entered in the designated complaint tracking tool (CCT tools). CM is also responsible for reporting & escalating to their respected point-person based on a given country & shall take part in designing new and improved ways of reporting from CCT Tools.
Responsibilities:
You will report to the Customer Care Manager.
Experience & Skills:
What Lenovo can offer you:
Base gross monthly salary starts from 1600 EUR depending on experience. The variable part (bonus) is 12%.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
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