LEADING MEDICAL CENTER Hiring for Patient Relation Representative- Arabic Job at Doha Full Time

• Provide feedback to patients and families regarding their concerns and complaints * Provide patients and families with information on hospital services, procedures, and protocols * Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers * Respond to patient inquiries regarding physicians and services * Create and maintain liaison with insurance companies to inquire about payable or paid claims * Analyze and interpret patient account data and facilitate payments * Post patient demographic and financial entries into the predefined hospital database * Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly * Teach patients to use healthcare equipment on their own or in a home environment * Assist patients with problems associated with hospital registration and admission * Compile financial data and perform financial analysis assessments of uninsured patients * Provide support by establishing payment arrangements for uninsured or underinsured patients * Ensure that all concerns and complaints are directed to the concerned personnel within a hospital * Perform crisis intervention duties with a view to facilitating resolutions * Schedule meetings with patients or family members and ensure that the corresponding physician or hospital staff’s availability * Effect change within the hospital system to ensure that patient experience is enhanced * Suggest improvements to present hospital systems in a bid to make the system more workable * Provide feedback to patients and families regarding their concerns and complaints

Job Type: Full-time

Education:

• Bachelor’s (Required)

Experience:

• Patient Relations Rep.: 5 years (Required)

Language:

• Arabic/English (Required)