Kudu company for food and catering Looking for Quality Assurance Manager at Saudi , Riyadh Full Time

Job summary:

· Work with a wide range of suppliers, distribution staff, operations and restaurant personnel, other departments, Kudu production units, government and NGO bodies, resources and technologies

· Establish and maintain effective relationships with people having different values, abilities, expertise and business practices.

· Exemplify Kudu and affiliated brand’s quality expectations within all areas of contact with suppliers, distribution centers, restaurants, other departments and outside parties.

Responsibilities:

1. Responsible for ensuring suppliers implement systems and procedures to assure the safest food products to our system

• Suppliers have HACCP plans implemented and verified
• Through GMP audits of suppliers’ plants identify areas of risk and ensure these are addressed
• Suppliers have effective and verified stock recovery plans
• Suppliers have an effective customer complaint handling system, which includes a corrective action process

2. Responsible for providing technical support on food safety and quality to :

• Kudu Suppliers
• Kudu vertically integrated warehouse and logistics, bakery and meat production facilities
• Restaurants and Franchisees
• Other internal Kudu departments ie Operations, Marketing, Development, Equipment, Finance

3. Establishing, Enhancement of and Conformance to, Kudu standards and operational procedures

• Responsible for ensuring Kudu approved suppliers are consistently complying with Kudu and country standards and regulations for physical, chemical, microbiological and sensory attributes
• Enhancement of and conformance to restaurant food safety, quality and ISO standards

4. Product & Process Optimization and Innovation

• Responsible for ensuring Kudu approved suppliers are working towards improving food safety and quality and lowering costs e.g. SPC programs are in place, key operating parameters are set , monitored and challenged, innovation process is structured and working to give competitive edge to the company

5. System Support

• Responsible for providing technical advice, assistance & support to all areas of Kudu
• Ensure all quality system documentation pertaining to Food Safety, Quality, ISO and supplier information is regularly reviewed and accurately maintained
• Being the champion of ISO implementation, audit and certification renewal in coordination with relevant internal departments
• Provide training as required for Kudu personnel in relevant areas
• Co-ordinate the management of critical incidents and industry issues relating to food, packaging, nutrition and sustainability
• Monitoring the development of emerging issues within Kudu and F&B and packaging industry
• Provide Quality and Food Safety systems and process support for the partner brands

6. Supplier Development and Management

• Responsible for the development and management of Kudu approved suppliers, in line with Supply Chain Department goals
• Conduct a thorough evaluation and report of major supplier’s performance through the business review process, shared expectations or other related processes
• Establish and agree goals/ key performance measures with major suppliers on a quarterly and/or annual basis
• Ensure major suppliers have in place ongoing product improvement plans

7. Menu Management, Incidence Management, Customer Service, Government Relations support

• Responsible for providing advice and support to the menu management cross functional team to ensure new products meet agreed timelines and expectations
• Participation in the ‘approval gates’ for the innovation process
• Providing technical detail, supplier coordination, process flow and incidence management support in food safety and raw product quality related incidences
• Responsible for providing leadership, strategic direction and support to operations, marketing and communications departments to ensure that all customer complaints and enquiries for food and packaging are handled efficiently and effectively

8. Legislation and Food Standards

• Management of food and food packaging based regulatory issues that impact Kudu system
• Following up on regulatory changes and its impact on Kudu system and its suppliers
• Active involvement with relevant government bodies as required

Required skills and qualifications:

· A minimum of 8 years experience in a QA manager role, and familiarity with food manufacturing and restaurant environment.

· QA related such as food technology with BS as minimum degree.

· Excellent organizational and leadership abilities

· Good knowledge of MS Office and databases.

· Thorough knowledge of methodologies of quality assurance and standards.

· Highly organized with excellent attention to details.

· Certification of quality control is a strong advantage (ISO 9000 etc.)