Description:
The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.
Responsibilities
Oversee the receipt of cash, cheque, and credit/debit card transactions, and ensure they are handed over to the accounts department.
Manage phone calls, handle inquiries, respond to requests, and process bookings.
Assist in organizing events, leagues, tournaments, and birthday celebrations.
Address questions from current and prospective customers, provide comprehensive information about the facility, resolve issues, and deliver excellent hospitality at the reception desk and clubhouse.
Organize and coordinate events, leagues, tournaments, and birthday parties.
Inspect and maintain the changing rooms, and both indoor and outdoor pitches.
Oversee the play pass system.
Manage all bookings during evening shifts.
Communicate with customers to build and nurture customer relationships.
Maintain and update the customer database.
Qualifications & Required Skillset
Bachelor’s degree
Strong interpersonal, customer service and communication skills
Ability to multitask & manage customers
Proficient in Microsoft Office suite
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