Description:
Key One Holiday Homes is hiring for a proactive Reservations Agent to deal with all our guest inquiries and bookings in an excellent manner.
Responsibilities
• Handle reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner
• Coordinating and multi-tasking job duties in a fast-paced environment
• Providing professional service to each guest.
• Ensure close alignment with Senior Management to optimize revenues and occupancies
• Ensure that all reservations are captured into the system according to standard operating procedures
• Effective time management
• Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
• Collaborating effectively with the Marketing Team to upsell any specific property
• Working on other tasks as required
• Maximize room rates according to company standards
• Manage dynamic pricing with senior management and account manager.
Skills & Experience
To be an effective Reservations Agent, the candidate must demonstrate:
• Minimum of 2+ years experience in a similar role with a 5* hotel or holiday home operator required
• Bachelor’s degree or diploma
• Fluent English
• Bilingual
• Ability to work in shifts based on a rotating weekly roster.
• Comfortable using OTA platforms
• Comfortable with DTCM
• Familiar with Avantio PMS
• Driven to succeed
• Must possess a customer-first mentality
• Exceptional interpersonal skills
• Strong analytical skills and comfortable with numbers and presentations
• Strong communication, consultative and negotiation skills
• The ability to handle pressure
• Excellent time management and prioritization
• Keen eye for detail
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