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Doha Qatar
Kempinski Hotel
Full time
Training & Quality ExecutiveThe Training & Quality Executive is responsible to assist the Training Managerin achieving its objectives by deploying best practice Quality processes and policies to enable HOD?s empowerment and continuous improvement methodologies through coaching and facilitation. This includes to assist the Training Manager to assist insetting of Key Performance Indicators (KPIs), partnering with Director of HR and Director Finance to formulate business objectives, championing the Quality function and builds support for change.Marsa Malaz Kempinski, The Pearl ? DohaMarsa Malaz Kempinski, The Pearl ? Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms ? including 69 suites, two Presidential suites and two Royal suites.Key Responsibilities
- To assist Training Manager to be ensure that all senior management are aware of the Balanced Scorecard (BSC) through the delivery of effective training and coaching, and working closely with Director of HR and Director Finance prior to the annual objective setting and budget planning cycles.
- To assist the Training Manager with the development and review of the BSC including establishing KPIs, and strategic objectives during the annual budget planning cycle and drive the use of external facilitators as appropriate. To review the alignment of business objectives for each department, providing assistance in action planning and progress reviews on a monthly basis.
- To ensure that all Managers actively seek and manage stakeholder feedback from all stakeholders (internal and external).
- To facilitate monthly discussion of stakeholder feedback and ensure the feedback is used to inform business improvement decisions.
- To assist Training Manager to arrange and organize HOD on adopting the Total Quality Management leadership style.
- To assist all Senior Managers on the chosen Quality tools.
- To conduct Quality awareness training sessions with senior and middle managers and ensure that middle managers are delivering the same training with their teams annually.
- To ensure relevant senior and middle managers are proficient in the use of Kempinski quality tools
- To train and certify new Internal Quality Reviewers and conduct regular refresher training for certified Internal Quality Reviewers.
- To remain up to date with the latest Quality and Business Excellence industry trends.
- To ensure analysis of internal and external quality review results and trends is completed for monthly review with senior management.
- To facilitate business performance reviews at least every quarter with the Hotel management team.
- To schedule and oversee Internal Quality Reviews (IQR) for each department twice per year and aid the self assessment against the excellence model on an annual basis.
- To facilitate timely corrective action planning, implementation, and eventual close-out of all areas for improvements identified through the above-mentioned quality reviews.
- To coordinate internal third party mystery shopping assessments and any other measurement mechanism agreed at hotel level (e.g. Senior Management on Duty checklist).
- Additional responsibilities and tasks can be added at any time according to the needs of the business
