KBR Hiring for UABOS Turkey: Customer Service Specialist Job at İncirlik Full Time

DUTIES AND RESPONSIBITIES

Perform duties as Service Call and Customer Service Specialist, Scheduler, In Service Work Plan (IWP) Programmer and, Shop Controller. Receives, logs, track and input incoming service calls, work requests (AFF-332), labor and other pertinent data received via telephone or by walk-in customers into the IWIMS (Interim Work Information Management System). Provide customer status and updates on work requests, work orders, direct scheduled work (DSW), and other pertinent information related to Civil Engineering activities. Input, track, and maintain current status of Civil Engineering work. As a Service Call Specialist when the situation dictate implement appropriate actions, i.e. emergency, urgency as required to mitigate the circumstance. Also, implement emergency recall rosters and employee call backs when directed or situation requires. Maintain an accurate shift event log in English. Supervise and direct the DIN (Do-It-Now) Mechanic activities. Maintain close coordination with DIN Mechanic, controller/schedulers, AN supervisors/managers, material control, and program development on all procedures and actions required in processing daily service calls and other work requirement. Work uncommon/flexible duty hours (shifts weekends and holidays). Performs other related work as directed.

PREFERRED QUALIFICATIONS AND SKILLS REQUIREMENTS:
Preferred:
Minimum three years Customer Service experience.

Qualifications:
Citizenship: Turkish

Minimum High school education. Must be capable of understanding, speaking, reading and writing English Language accurately, Level 3 Recording accurate information in English received via telephone or verbally. Also, disseminate information received accurately as required both written and verbally. Must be highly skilled in computer application. Must have completed an advance courses in computer application. Must be capable of attending and passing Production Control proficiency courses taught in English. Individual must be a

Self-Starter and motivated

with an aspiration to be a leader/supervisor. Fulfilled Turkish Military obligation Capable of obtaining a Turkish security clearance

In compliance with the U.S. federal government’s vaccine mandate, only candidates who are fully vaccinated for COVID-19 or have a reasonable accommodation or approved medical exception will be considered for this position.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.