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Job Description
Justlifeis rocking the region with its beautifully designed home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.Do you envision shaping the future of home services in one of the fast-growing tech companies based in Dubai?Then, dont lose another second! Come onboard and be a part of this exciting adventure of growth and success and take over a key role inComplaints Management Specialist.Join us and just with us let?s become everydaybetter, together!What we expect from you:
- Handles incoming inquiries as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service.
- Handles incoming customer reviews coming from Justlifegoogle business page, Google play, and App store.
- Initiates call-backs to customers as needed to get more information on the customer inquiries if not clear.
- Updates customers as needed with bookings status and confirmations.
- Responds to customer questions and requests with courtesy, professionalism, and efficiency.
- Performs and coordinates complaint investigations and gathers additional information, working closely with other departments to complete investigation reports.
- Evaluatesall information from a technical perspective to ensure appropriate Analysis and Investigation.
- Maintainsand deliverexcellent customer satisfaction in a timely and effective manner.
- Investigates complaints to determine root cause, identify resolution, confirm correction, and respond to complaints.
- Maintains complaints log and participates in process improvements.
What we are looking for:
- Bachelors degree from an accredited university.
- 2+ Years of professional experience in customer service
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills (Arabic and English), preferrably Arabic.
- Strong knowledge of MS Office (Word, Excel, etc.)
- Ability to efficiently interact with individual and groups at all levels in a multi-functional and multicultural environment
- Experience with customer interactions
- Ability to multi-task, prioritize, and manage time effectively.
PERKS OF BEING PART OF JUSTLIFENo benefit would replace the start-up spirit, working with a great team, and entrepreneurial working environment! However, we also have benefits like:We care about you
- Structured and predictable salary progression
- Flexible working hours and remote working depending on the job
- JustHoliday! One-day extra vacation on your birthday
- Team-building games, challenges, and activities!
We improve you
- Working with a great team and entrepreneurial spirit!
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training
- Fast career growth
- Internal career opportunities
We recognize you
- ??JustHeroes?? Reward and Recognition Program
- Discounts and gifts vouchers
- Employee Referral Program
About Us:Justlife (previously Justmop) is the Middle East?s leading marketplace for home cleanings, beauty & wellness, and other homes services such as maintenance and laundry. Justlife?s long-term vision is to become a super app for everything related to home services.Since our inception, weve slowly been expanding our services from home cleaning alone to serving all your needs at home.Justlife has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain.Our Mission: We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our team members a work environment where they thrive towards their best versions.PERKS OFBEING A PART of JUSTLIFENo benefit would replace the start-up spirit, working with a great team, and entrepreneurial working environment! However, we also have benefits like:We careabout you
- Structured and predictable salary progression
- Flexible working hours and remote working depending on the job
- JustHoliday! One-day extra vacation on your birthday
- Team-building games, challenges, and activities!
Weimprove you
- Working with a great team and entrepreneurial spirit!
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training
- Fast career growth
- Internal career opportunities
We recognizeyou
- ??JustHeroes?? Reward and Recognition Program
- Discounts and gifts vouchers
- Employee Referral Program
About Us:Justlife (previously Justmop) is the Middle East?s leading marketplace for home cleanings, beauty & wellness, and other homes services such as maintenance and laundry. Justlife?s long-term vision is to become a super app for everything related to home services.Since our inception, weve slowly been expanding our services from home cleaning alone to serving all your needs at home.Justlife has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain.Our Mission: We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our team members a work environment where they thrive towards their best versions.
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