J&T Express Looking for Customer Service Representative in Riyadh,SaudiArabia Full Time

Job Description

Customer Service RepresentativeJob Location : Saudi Arabia:?Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.?Cater to client queries by providing accurate data using appropriate communication channels.?Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.?Keep records of customer interactions, process customer accounts and file documents.?Stay up-to-date with the organizations new regulations, products, and service launches through efficient communication with the management.?Troubleshoot and resolve product issues and concerns.Skills :?Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.?Familiarity with CRM systems and practices.?Adept in addressing client questions through effective telephonic conversation.?Portraying impressive communication and interpersonal skills with good command of professional vocabulary.?A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.?Excellent computer skills

Keyskills :
FamiliaritywithCRMsystemsandpractices