JPMorgan Chase & Co. Looking for Technology Operations Senior Associate- Riyadh in Saudi Arabia, Riyadh Full Time

Job Description
SAUDI NATIONALS ONLYRole DescriptionThe Infrastructure Platforms (IP) EMEA Locations Server Administrator is a Senior Associate level role in the Technology Operations family and is responsible for key functions within the IP EMEA Regional Management & wider Global Technology DRIVE. The role is based in the supported location and reports to the IP EMEA Regional Technology Leader. This role is intended to provide functions that deliver across several areas:Adhere to IP Service Delivery and Technology Policies, Standards and ProceduresFocus on meeting SLA across Incident, Problem, Change & Request Management processesProvide due diligence and escalation on all changes impacting location. Fully scrutinize proposed change details identifying potential impact to the local infrastructure, applications, regulatory requirements and ultimately the businessEnsure key processes such as Asset and Media Management are thoroughly followedEnsure DC/MER/TR/Storeroom and in general all IP spaces in the locations are always in good conditions, secured, cable managed, and nothing is left out of placeProvide Data Center access supervision and support for maintenance, building, racking, unracking, connecting and decommissioning activitiesExecution of infrastructure engineering activities such as design, implementation, monitoring, capacity planningEnsure escalating issues to the Technology Lead and to the relevant service owners, always let the management know about existing identified risksPartners with all peers in IP EMEA locations for troubleshooting and for delivering cross location initiativesExecution of the Global IP Vulnerability Management lifecycle, including identification, reporting and remediation of vulnerability management issuesAssist the Technology Lead in improving productivity resulting in increased cost effectiveness and valueEnsure information controls, back-up and recovery strategies are in place across all environmentsProvide problem management support to problematic recurring incidents ensuring root cause analysis is conducted and corrective action plans are in placeEnsure high quality support to the clients with professionalism and good communication, own the problems and educate the clients promoting self-service toolsProvide support coverage for the required timeframe in the location, ensuring on call support on a Rota basis if requiredComplete a high-quality Control Self Assessments on a timely manner according to the CSA calendar using the given templateEnsure all inventories are always up to date and reconciledAdherence to all processes, policies and procedures is fundamental to the role providing success to the business and production environment.Key Skills / Attributes / Work ExperienceGood Verbal and written English communication skillsStrong client focus – ability to operate at prime customer contact level at operational levelAbility to work in a multi-task environment, managing interruptions and prioritizationAbility to successfully promote technology self-service culture and tools to the clientsDemonstrate to have a risk-oriented mind-set always check, verify, and challenge the status quoStrong development focus – train and improve skillsProven experience working with culturally diverse and geographically distributed teamsAnalytical Thinking: identifying problems and proposing ways to mitigate the riskAdditional Responsibilities Will IncludeTravel within the locationQualifications RequiredBachelors degree in technology related area preferred 5+ years of related technology experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support, preferably in the financial services industry and in large organizationsKnowledge of Active Directory, SCCM, SCOMKnowledge of Backup solutionsKnowledge of Linux/Unix/ESX/ VMware clusters for computeKnowledge of Windows servers Knowledge of Hardware & Software architectureKnowledge of Microsoft Exchange Server, Skype, Teams, O365Knowledge of NAS storageKnowledge of scripting PowerShell, PythonKnowledge of cloud compute technologyUnderstanding of Network connections, routing, data transfer, Protocols, Firewalls, TCP/IPExperience in the key technology areas such as standard voice, preferably trader voice too, voice recording, network, rack & stack and cabling managementCompTIA A+ certified or equivalent knowledgeCompTIA Server+ certified or equivalent knowledgeCompTIA Network+ certified / Cisco Certified Network Associate or equivalent knowledgeExperience with incident management / change management (ServiceNow or similar systems)Experience in vendor management (obtaining quotes/proposals, raising/sending purchase orders, payments, and reconciliation, etc.)J.P. Morgan is a global leader in financial services, providing strategic advice and products to the worlds most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
Keyskills : Unix Scom change management Network routing Software Architecture Microsoft Exchange Server Tcp/ip SCCM Python O365 PowerShell Esx Backup Solutions Skype Linux Incident Management Firewalls Windows Servers Protocols Hardware voice rec