Jobs via eFinancialCareers Looking for Senior Account Manager, Global Payments Solutions (UAE National) at United Arab Emirates Full Time

Senior Account Manager, Global Payment Solutions – UAE Nationals (0000K1O5)

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If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC’s Global Payments Solutions (GPS) serves as a core service provider to Global Banking and Markets (GB&M) and Commercial Banking (CMB) customers. We are currently seeking an ambitious individual to join our GPS sales team, working together with colleagues to define, manage and achieve divisional business targets as well as maintain and enhance revenue streams by identifying and selling innovative GPS solutions to a defined portfolio of clients thus maximizing commercial profitability and relationship depth. This will include contributing to the pricing, reviewing and negotiating the full range of cash management services together with effecting any cost reduction initiatives required by the Bank.

In this role, you will:

• Act as the focal point of contact for relationship enhancement of GPS Top Tier customers covering multiple geographies and are complex.
• Provide regional and domestic client service; manages and grows the cash management relationships; ensures client satisfaction and acts as primary contact of GPS to customers.
• Facilitate discussions externally with clients at senior levels and internally in the bank with Treasury, IT, and NSC for payment processing and query resolution and fixing recurring issues
• Maximize GPS revenue by account planning, cross selling, deepening wallet share and increasing stickiness
• Manage the provision of GPS service to customers on a domestic and regional basis.
• Ensure identifying and referring cross selling opportunities for the GPS product suite
• Continually reassess the key risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices
• Manage the servicing of the Bank’s payment servicing proposition reducing operational costs/losses by improving the level of STP through appropriate advice and guidance

Requirements

To be successful in the role, you should meet the following requirements:

Knowledge / Experience

• Bachelor degree is mandatory
• University degree and relevant professional qualifications (Cert ICM / CTP).
• In-depth experience working in the commercial banking industry.
• Excellent knowledge and direct experience of service provision and how customer service impacts client perception.
• In-depth knowledge of industry standards related to all Cash Management products and services.
• Excellent communicator and stakeholder management
• Diligent, not afraid to get into the detail
• Self-starter, highly motivated and determined
• Excellent time management, planning and organization skills

For further details and application information please visit our careers site, searching under reference number 0000K1O5.

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