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Job Description
- Ensure the Unified Communications portfolio remains current
- Implementation of Cisco IP phones, voice gateway, call manager, cisco meeting server, video conferencing solution , SRST and CUBEE licenses configuration
- Configuration of Call control and session management, Conferencing, Collaboration gateways and Unified management.
- Defining the technical architecture and support the implementation of new collaboration services from technical perspective
- Drive enhancement and continuously improve the collaboration services
- Assure 24/7 operation and stability of service
- Drive Proof of concepts to test new technologies
- Support the creation of the workplace roadmap in terms of collaboration
- Implementation of platform upgrades and feature expansion including capability expansion, as needed
- Manage end to end voice quality by working closely with the network team to provide capacity recommendations
- Working with the product team to plan major infrastructure upgrades, to troubleshoot issues and to tune the environment for optimal performance and uptime
- Working with the operations team on major infrastructure upgrades, understand to troubleshoot issues and to tune the environment for optimal performance and uptime
- Engineering and development initiatives, defining product strategy, technical roadmaps, and day-to-day work with a geographically dispersed team
- Execute time-bound tasks and contribute to continuous improvement on video collaboration projects
Keyskills :
