Job Summary
Administrate and maintain the company’s internal networks and all technical issues related to all user’s computers.
Responsibilities
System & Security:
• Set a backup plan for all users’ data and all systems data regularly.
• Search for the most updated releases to maintain up-to –date software & data file security.
• Participate in the implementation of new systems when required.
• Monitor and report system performance for all internal clients.
• Responsible for company’s surveillance system monitoring and maintenance on a weekly basis.
• Manage IT hardware assets and accessories procurement upon request.
• Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users’ needs.
Customer Service:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with Employees to ensure issue has been resolved.
• Run a preventive maintenance plan for all computer users.
• Track and route problems, requests, and document resolutions in FAQs knowledgebase.
• Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with Dept. Head.
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}Qualifications• 1-3 years of experience in the IT field in similar post.• Bachelor’s Degree in engineering, Computer Science, etc.• Network Plus certificate.• MS SQL knowledge is a plus.• Knowledge of MS Office, with a particular focus on MS Excel.• Network Fundamentals.• Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions).• Active Directory.• Surveillance systems (DVR – Cameras – Access Doors)• MS Services -Networks – MCSE (Microsoft Certified System Engineer), Cyber Security.• Excellent command of written and spoken English.
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