IOM-International Organization for Migration(Jordan) Hiring for Information Management Assistant (QA) at Amman, Jordan Full Time

Open to Internal & External Candidates

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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment.

Internal candidates are eligible to apply to this vacancy.

For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context and Scope

Background Information

The selected candidate will be responsible for participating in the activities related to information management and reporting required by IOM Jordan programmes.

Supervision

Under the direct supervision of the Information Management Officer, and overall supervision of the Senior Resource Management Officer, the incumbent will be responsible for implementing the activities related to information management and reporting required by IOM programmes. Specifically, the incumbent is expected to perform the following functions:

Core Functions / Responsibilities:

• Prepare, maintain, and execute test plans, cases and scripts to be used against software platforms based on an analysis of user requirements, user stories, use cases and other technical design specification.
• Assist on the preparation of a detailed test plan based on the overall Quality Assurance Strategy
• Perform software system tests as required to deliver high quality products (e.g. load testing, sanity, functional, regression, integration, etc.).
• Document results of tests performed during the testing phase of the project.
• Prepare test reports and documentation on the status of the testing activities to the project team and other relevant stakeholders when necessary.
• Monitor and track software defect resolution efforts in a timely manner.
• Attempt to reproduce user issues documenting steps needed for testing purposes.
• Log and track defects using project-defined defect tracking tools.
• Supports the identification of improvements to increase effectiveness and efficiency of the testing and support processes.
• Supports the identification of creative solutions to complex testing issues and software support.
• Provide tier-1 level support to resolve information management issues liaising with the helpdesk team and/or escalating to the proper support tier for resolution when needed.
• Participate in project team meetings. 
• Perform any other related duties as may be assigned by the supervisor.

Education and Experience   

• University degree in the field of Computer Science with at least 2 years of similar and/or relevant experience or; Secondary school/Diploma certificate with minimum of 4 years of similar and/or relevant working experience in the field of Information Technology.
• A minimum of 2 years of experience in working with Software Development team.
• Experience working with specialized international agencies (UN Agencies, International Organisations, and International NGOs) and in complex operations, including conflict and post-conflict situations preferred.

Skills

• Must demonstrate a good understanding of data management concepts such as data collection, collation, and data reporting, and can cascade information to other team members.
• Must have demonstrated knowledge of query generation for reporting purposes as well as Microsoft Word products: Excel, Word and PowerPoint.
• Must have knowledge in Microsoft Excel reporting functions.
• Knowledge in SQL Server is an advantage

Languages: 

Fluency in English and Arabic oral & written is required.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

• Core Competencies – behavioral indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Others:

• The appointment is subject to funding confirmation.
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances

How to apply:

• Interested external candidates are invited to submit their applications plus a cover letter via Akhtaboot website, by 03 July 2022 at the latest, referring to this advertisement and Akhtaboot VN # 151933
• Interested Internal candidates need to submit their application plus a cover letter to [email protected] by 03 July 2022, their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating  the vacancy number and position title as mentioned in the vacancy notice he/she applied for in the email Subject line. Any application without this information in the subject line will be excluded from the applications.

Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the Akhtaboot website: https://www.akhtaboot.com.

Posting period:

From 21 June 2022 – 03 July 2022