INTERSOS Hiring for MEAL and Information Management Manager at Amman, Jordan Full Time

Basic Information

Position: Monitoring, Evaluation, Accountability, and Learning (MEAL) and Information Management Manager. 

Job site: Amman with frequent field visits to Irbid & Karak.

Reports to:

(Hierarchical): Head of Mission 

(Technical): HQ MEAL Advisor

Supervise: MEAL Officer

Status: Fulltime.

Contract duration: From 15.06.2024 till 31.12.2024 renewable based on performance and availability of funds.

About INTERSOS:

INTERSOS is an independent non-profit humanitarian organization that assists the victims of natural disasters and armed conflicts. Its activities are based on solidarity, justice, human dignity, equality of rights and opportunities, and respect for diversity and coexistence, paying special attention to the most vulnerable and unprotected people.

Monitoring and Evaluation

• Support the Programme Manager in developing and reviewing the mission MEAL strategy, in accordance with INTERSOS standards.
• Provide relevant inputs in the development of indicators and means of measurement in the project’s proposal design and planning phases (log frame, indicators definition, MEAL and Accountability Plans) ensuring that MEAL is an integral part of the project life cycle and that resources are included in proposal development.
• Participate in the development, update and implementation of assessment and participatory monitoring and evaluation tools and processes. Facilitate accurate data collection and effective communication of monitoring information as per agreed objectives ensuring accountability to donors, clusters, and affected populations. 
• Promote all aspects of the MEAL sector to support the creation of an organisational culture promoting quality programming and ensuring the MEAL system is understood and supported at Mission level. Respect and promote INTERSOS policies and report to the Head of Mission any non-respect of policies amongst the teams or partners.
• Ensure capacity strengthening and coaching of the MEAL Officer
• Train the Programmes team on the proper use of monitoring tools and support them in the data collection and analysis.
• Participate to regular meetings with Programme and Technical team to follow-up on programmes implementation and adapt MEAL activities accordingly.
• Conduct regular technical field visits to project sites to support the projects teams in monitoring ongoing programmes, and provide and follow up on recommendations to improve the activities. 
• Ensure that MEAL soft and hard versions of tools and files are properly archived, secured and easily accessible as per the Mission’s related standard procedures.
• In collaboration with the Programmes Manager and Protection Coordinator , develop learning tools and promote learning workshops and exercises.
• Participate to training and workshops on MEAL sector, and represent INTERSOS in MEAL-related events as needed.

Information management

• Ensure regular update and quality of programmes’ DB, guaranteeing data protection protocols are respected and internal sharing is conform with INTERSOS IM requirements
• Revise and approve project DB produced at the beginning of each project.
• Support the Programmes and Technical team in creation of data collection tools, when needed, and in the analysis and systematic collection of data for the projects.
• Develop and improve dashboards as requested by the Programmes and Technical team or the Head of Mission
• Ensure regular update of the indicators in the projects’ DB and report project indicators to clusters and other relevant stakeholders as needed.
• Support Programmes and Technical staff in conducting assessments, by developing ad hoc surveys, forms and other tools as needed, and by providing capacity building to the field teams
• Clean, aggregate, compile, and analyse projects’ datasets, ensuring quality and accuracy of final data
• Produce visual materials with relevant project data to support communications and reporting, and to enhance internal communication both within the mission and between the mission and HQ, in collaboration with the Communication department
  Regularly train field teams in the use of data collection tools
• Prepare quarterly, monthly and weekly reports of activities, in line with MEAL and programmes requirements 
• Liaise with technical IM staffs of other organisations and participate in meetings and activities by coordinating bodies/clusters, under the supervision of the MEAL Coordinator or MEAL Manager 
• Strictly follow the internal procedures and guidelines and Standard Operating Procedures (SOPs) 

Accountability

• In collaboration with the MEAL Officer, ensure the strengthening and development of quality MEAL activities and effective and sustainable accountability mechanisms, including complaint and feedback mechanism for beneficiaries, stakeholders and donors.
• In coordination with the Head of Mission and the HQ Internal Auditor, support the MEAL Officer in regularly analysing the Mission’s Complaint Feedback and Response Mechanism (CFRM), and provide feedback to the SMT.
• Ensure respect of cross cutting themes (gender, vulnerable categories, data protection, etc.) across MEAL activities and that the community engagement is done in an appropriate and respectful manner. 
• In collaboration with the MEAL Officer, ensure staffs are regularly trained on AAP and the available CFRM.
• Assist in conducting investigations related to complaints producing all relevant investigation documents, as requested.

Reporting

• Provide regular reports on the progress of the MEAL activities. Prepare and submit quality reports ensuring they are highly accurate, comprehensive and well documented.
• Provide written reports to the Programmes Manager on field visits.
• Support the Programme/Technical Team and the Head of Mission in the production of high-quality analysis reports to illustrate INTERSOS’ impact, including evidence of good practice and replicable programmes, and ensure that they are communicated appropriately.

• Essential degree in Statistics, Information management, Social Science, Demography, Social studies or any related field
• Minimum 5 years of relevant experience including at least 2 years’ experience in MEAL
• Desirable previous experience with NGOs in developing/emergency countries 
• Experience in implementation of MEAL systems
• Experience in developing and conducting quantitative and qualitative surveys 
• Information Management Systems expertise (knowledge and previous experience in the use of data collection, data management tools and statistical analysis) and good level of computer literacy
• Desirable experience in implementation of beneficiary complaint and feedback mechanisms 
• Fluent in Arabic & English. 
• Ability to analyse and summarise complex amount of data, and report them to diverse audiences
• Leadership, team management and training/capacity-building
• Communication and negotiation skills
• Flexibility and adaptability
• Reporting skills
• Strategic vision
• Problem solving and decision making; ability to create solutions to operational problems
• Commitment to INTERSOS values & humanitarian principles