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Basic Information
Position: Case Manager
Job site: Amman (cover Madaba)
Reports to: Senior Case Manager, and technically Protection Coordinator
Status: Fulltime.
About INTERSOS:
INTERSOS is an independent non-profit humanitarian organization committed to assist the victims of natural disasters and armed conflicts. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, and respect for diversity and coexistence, paying special attention to the most vulnerable and unprotected people.
Purpose/objective of the position:
Under the supervision of the Senior Case Manager and with technical support from the Protection Coordinator, Case Manager will be responsible to identify and assess cases in need of individual support. The case manager will act according to the guiding principles of GBV and Child Protection case management and will ensure a non-discriminatory approach, act according to the best interests of the child, ensure accountability, respect professional boundaries, and avoid conflicts of interest.
Generic Duties:
- Identify individual cases through regular presence in the community and accept referrals from other agencies and community partners;
- Conduct initial (rapid) assessments for individual cases and prioritize them according to risk level, including psychosocial assessments of vulnerable cases that take into account environmental, emotional, behavioral, and social factors as well as resources and strengths that impact the individual well- being;
- Develop case plans that respond to the needs addressed in initial and comprehensive assessments and seek support of supervisor when necessary, including conducting home visits to assess the living conditions of the client, when needed, with her/his informed consent;
- Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed time frames;
- Ensure that case plan progress is regularly reviewed;
- Regularly monitor and support survivors through guidance, advice and emotional support, and referrals;
- Work with supervisors and managers to arrange case meetings for complex cases and ensure survivors, especially children, receive multidisciplinary support;
- Manage cases in line with existing SOPs, adhere to standard documentation processes and follow best practice guidance;
- Regularly document cases using case notes and other agreed upon forms, update databases to ensure a comprehensive record of the case;
- Ensure that data collection and storage respect data protection protocols and confidentiality principles.
- Advocate with different institutions and services providers to help the clients to access needed resources and services and ensure good coordination with relevant service providers;
- Monitor and follow up the outcome of the assistance provided;
- Be available to provide basic emotional support for urgent cases;
- Manage the hotline according to the internal procedures and under the supervision of the Senior Case Manager;
- Ensure the provision of emergency cash assistance for the most vulnerable clients, according to the needs of the clients, the agreed criteria and the internal procedures and under the supervision of the Senior Case Manager;
- Ensure that data protection protocol is respected;
- Be available to participate in meetings and trainings in and outside INTERSOS field offices or local partner CBOs offices including case management meetings and case conferences meetings or any other meetings when required by the Senior Case Manager;
- Accomplish any other assignments given by supervisors or Protection Specialist/Protection Coordinator.
Other Responsibilities:
- Uphold the INTERSOS Code of Conduct and policies;
- Ensure the respect of the core humanitarian principles: neutrality, impartiality, independence and humanity and the respect of the “do no harm” principle of humanitarian action.
- Strictly follow the internal procedures, policies (PSEA, CPP etc.) and guidelines and Standard Operating Procedures (SOPs).
Minimum requirements
- University degree in Social Science, Community Development, Psychology or Social Work degree and/or equivalent practical field experience, preferably with a humanitarian organization;
- Ideally at least 2 years of experience in protection related sectors, including at least 1 year of experience in emergency projects;
- Previous Experience with NGOs will be an asset;
- Extensive field experience and an in–depth knowledge of refugees’ context;
Other requirements:
- Native Arabic -Good written and spoken English
- Strong team spirit, comfortable in a multi-cultural environment
- Excellent analytical skills, observation and analysis capacity, and reporting skills.
- Very strong interpersonal skills: strong communication and diplomatic skills
- Practical and problem-solver
- Ability to deal with heavy work pressure
- Excellent time management skills and resourcefulness with attention to details.