Sector: Monitoring & Evaluation
Job Description
Background/IRC Summary:
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crisis and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
Since 2007, IRC has worked with refugees and other vulnerable populations in Jordan. Working in coordination with the humanitarian community and the Government of Jordan, the IRC’s assistance programs for children in Jordan include both camp-based (Zaatari, and Azraq camps) and urban-based refugee assistance (Mafraq, Ramtha, Irbid).
The Jordan Country program has a current budget of $50 million and operates in Northern Jordan and Southern Syria , providing assistance in primary health care, protection and economic and recovery interventions and working with a wide range of partners and sub-awardees. In accordance with humanitarian quality and accountability standards and the IRC global Strategic Plan 2015-2020, the country program has established a comprehensive feedback and complaint system to make its work more responsive to the clients and communities it serves. The system is managed and implemented according to the country program’s Complaint Management Policy and regional standards.
Job Overview/Summary: The purpose of this position is to improve and strengthen the country program’s Accountability systems and services in compliance with organizational, regional, and country program policies and best practices. Position responsibilities includes widening and expansion of the Accountability systems practices related to information sharing, public participation, capacity building and managing the operational Feedback and Response mechanism framework by delivering client feedback and response mechanism services; handling collection, analysis and presentation of data for decision-making; and developing individual and organizational knowledge, to help in delivering the IRC’s strategic objective “Responsiveness” and reflect positively on the IRC’s Good and Great self-assessment under the Client responsiveness standard. The position requires an ability to forge strong working relationships across programming and operations units.
Major Responsibilities:
Lead development and maintenance of operational framework
Program Management, Technical Quality, and Strategy
Program Development:
Staff Performance Management, Learning & Development
Key Working Relationships:
Position Reports to: MEAL Coordinator
Position directly supervises: Accountability assistant/registrar
Indirect Reporting: Complaints Review Committee, Technical Focal Points
Other internal contacts: Deputy Directors Programs, MEAL Manager, IM Manager Program Coordinators, Human Resources Manager, ICT4P Representatives and ECU.
External contacts: IRC partners, other NGOs
Qualifications
Job Requirements:
Education: Bachelor degree in social studies, art, business or other related field.
Work Experience: At least 5 years of experience within the international development / humanitarian NGO sector, some of which was at manager level, with minimum of 3 years’ specific experience in Accountability of multi-sectoral programming in emergency or post conflict settings
Demonstrated Skills and Competencies:
Language Skills: English and Arabic
Travel: ability to travel within Jordan as requested and needed.
Note: List of responsibilities, professional and personal skills are considered indicative and not exhaustive; actual duties may differ or change depending on office and agency priorities at the time.
Standards of Professional Conduct The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Attention Returning National Candidates IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.
Working Environment: The position is based in Amman with standard office work environment.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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