International Committee of the Red Cross (ICRC) Hiring for Officer 2 – Protection of Family Links at Amman, Jordan Full Time

The Officer Field 2 – Protection of Family Links is part of a larger team to support missing individuals and their families, in accordance with set strategies and objectives at the regional level. S/he reports to the PFL Team Leader.

S/he oversees receiving and making phone calls to the affected population, carrying out interviews, and registering cases.

We are looking for a candidate with:

Required Qualifications and Skills:

• University degree or relevant work experience in law, social sciences, or communication, preferably with a digital background
• Excellent command (spoken and written) of English and Arabic (Turkish, Kurdish, or French an asset)
• Advanced computer skills, including Microsoft Office suite, SharePoint.
• Proven technical skills in CRM and/or PROT 6 is an asset
• Strong analytical abilities with a keen attention to detail.
• Proficiency in data entry and management.

Minimum required Knowledge and experience

• 2 to 4 years of experience working in humanitarian organizations or with a client-focused organization;
• Experience in RFL/tracing or Protection is a strong asset.
• Experience with the ICRC, the International Federation, or a National Society is an asset
• Ability to communicate empathically with affected populations.
• Ability effectively with us to resolve technical issues or clarification