International Committee of the Red Cross (ICRC) Hiring for HLMS Online Facilitator/ Community Manager at Amman, Jordan Full Time

PURPOSE, SCOPE AND IMPACT

The Humanitarian Leadership and Management School (HLMS) Online Facilitator is an active member of the team working to meet its objectives in developing leadership skills at all levels of the organisation and to build a network of managers from all sectors across the organisation learning and developing together.

He/she manages the continuous learning of the HLMS Alumni by focusing on managing the Alumni’s online activities and facilitate informal as well as structured learning activities.  He/she actively engages the community in learning, problem solving and other online activities ensuring a lively, relevant and active community.

The HLMS Alumni Community Manager actively supports and assists the participants in continuing their learning outside the frame of the HLMS modules building on the HLMS content and connecting with other relevant organisational initiatives, projects and themes.   S/he aims to engage HLMS alumni in continuous learning and contributing to a learning culture in the organisation.

He/she also cofacilitates the HLMS Modules when needed.

Geographic remit: Global. The position requires travel within Asia, Africa and Middle East plus HQ.

MAIN ACCOUNTABILITIES, DUTIES AND RESPONSIBILITIES

1. Designs the HLMS Alumni webpage and different sub-communities and proposes activities to ensure engagement of members in continuous learning and problem-solving activities in line with the strategic objectives of the HLMS and overall LnD.
2. Designs, and facilitates, different learning activities that engage the community members (small or large groups) in a continuous learning journey.
3. Actively injects relevant content to the forum that builds on the different HMLS Modules’ leadership themes and topics and brings insights to the community members. 
4. Creates and facilitates problem solving platforms that contribute to solving real time issues for different leaders in the community and/or outside the community.
5. Organises and connects the community with senior managers for open and/or framed discussions on relevant institutional and leadership related topics.
6. Monitors progress and engagement, proposes solutions to enhance the engagement level, shares lessons learnt and builds on best practice inside and outside the ICRC for continuous learning and leadership development.
7. Coordinates with the community lead and other facilitators to ensure the strategic direction of the Program.
8. Facilitates all phases of HLMS Modules.

Objectives of the Role

Design

1. Design the Alumni webpage according to their needs and in line with the ICRC Communication guidelines.
2. Ensures an effective and engaging design that brings added value for the HLMS Alumni members and contribute to the HLMS strategic objectives.
3. Actively contributes to the HLMS Modules redesign and evolution discussions.

Content Provision

1. Proactively selects and proposes leadership content for the community related to the subjects taught in HLMS .Ensures timely update of the content and builds on available resources insides and outside the organisation.
2. Builds links to the relevant institutional changes that concern especially leadership practices in the organisation.
3. Actively contributes to the content evolution of the HLMS Modules and the team’s continuous learning.

Community Management

1. Ensures active engagement of a maximum number of the participants and ICRC leaders in the continuous learning activities and problem solving.
2. Monitors the contributions and ensures they are aligned with the purpose of the community.
3. Proactively proposes new activities that involve participants, HLMS team members and other managers (including seniors) in the organisation.
4. Regularly and timely updates members of the community.
5. Proactively and timely builds learning and problem solving groups.
6. Regularly seeks feedback (community members and HLMS colleagues) and use it to improve the HLMS Community offer.
7. Ensures that the learning process of the bigger community and other smaller ones is aligned with the objectives.

Coordination

1. Constantly coordinates with the community lead at HQ, exchanging information.
2. Constantly coordinates with external providers of the learning content.
3. Share significant learning outcomes (and/or process) and lessons learnt with other HLMS team members and others where relevant. 
4. Actively contribute to the development of a facilitators’ community of practice.
5. Active participation in the HLMS Global meetings and other forums when requested.
6. Active coordination with other facilitators in the team.

Facilitation of HLMS Modules

1. During the DL phase, on boarding participants, facilitate discussions and follow up of participants’ assignments.
2. Facilitate the Face-to-Face courses globally.
3. Follow up and support the participants in the completing their WBL assignments.  And act as a second marker supporting other colleagues.
4. Actively contribute to the development of a facilitators’ community of practice.
5. Active participation in the HLMS Global meetings and other forums when requested.
6. Active coordination with other facilitators in the team.

Facilitation of HLMS Modules

1. During the DL phase, on boarding participants, facilitate discussions and follow up of participants’ assignments.
2. Facilitate the Face-to-Face courses globally.
3. Follow up and support the participants in the completing their WBL assignments.  And act as a second marker supporting other colleagues.

PROFESSIONAL EXPERIENCE AND EDUCATION REQUIRED

• Bachelor or Master’s degree in related field such as management & leadership, education curriculum and pedagogy. 
• At least 4 years of ICRC experience in the field preferably in management positions, or
• At least 4 years of experience in LnD as a trainer, including online facilitation and coaching.
• Strong and proven experience in managing online communities.
• Strong and proven competence in training design and delivery (needs analysis, pedagogical design, course animation / facilitation and evaluation).
• Strong social media and communication skills. 
• Strong passion for learning and leadership.
• Ability to share best practices, receiving and giving open feedback
• Ability to establish a conducive and engaging environment online.
• Excellent written and spoken communication skills in English. (Other language skills an asset)

Interested to join? Apply now! The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

Please Note: “The position will be filled once we find the right candidate”