Intelli Vectra Technologies Private Limited Looking for L1 Support Engineer at Dubai,UAE Full Time

Description:

Hiring L1 Support Engineer (On-Site)

Job Description:

Proficient knowledge and understanding of Desktop software and #hardware #technologies
Troubleshooting issues on Windows Clients (end-user machines)
Experience with Service management tool – ex-Service now
Should have good expertise in EUC tools, remote support tools, MS Office, and Outlook.
Preferable to have a good understanding of Lync, VPN, and mobile device support.
Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Customer-oriented attitude.
Fluent in English, and other local languages.

Skills Required:

Good to have – knowledge in AD and smart hands and feet support.
Good to have – knowledge and experience in supporting MAC devices and tablets
Excellent problem-solving and multitasking skills Preferred

Qualifications:

Bachelor’s Degree in computer science, IT, or information systems, or equivalent experience.