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Description:
Hiring Customer Service Specialist
Location: Dubai
Number of Openings: 1
Visa- To be provided
Responsibilities:
Make outbound calls to corporates politely and professionally to arrange appointments with C-Level staff for meetings.
Make outbound calls to obtain feedback on services. Keep records of customer interactions recording details of complaints, comments, and inquiries.
Maintain monthly MIS reports of customer feedback and recommended action plans.
Follow up to ensure that appropriate action has been taken on customer requests and complaints.
Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
Get feedback and Quality Assurance on identified or unidentified issues.
Minimum Qualification and Experience: 1 to 3 years’ experience.
Bachelor’s degree.
Experience working with Multi-National Company preferred.
Customer service experience within UAE desired.
