Imdad Looking for Customer Success Specialist – Saudi National – Jeddah in Jeddah , Saudi Arabia Full Time

Job Description

• Preparing customer visits by collecting data from all the concerned departments and sharing it with supervisor/manager before the visit
• Visiting customers to collect information about their performance to identify customer?s status
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries to ensure high-level satisfaction and determining future requirements
• Promoting Imdad consumables, Estore and Imdad patient?s websites according to the KPIs
• Studying and analyzing customer?s details after updating their contacts and competitor?s data to define the improvement criteria
• Reporting and reviewing weekly reports in regards to customer visits, customer feedback, Customer information and KPI reports to CSD Supervisor/ CSD Manager

Minimum Qualifications:

• Bachelor degree or Diploma in Business administration or any other related field
• 1-5 years of experience in the Client Support / Customer Service field
• Male, Saudi National
• KSA Driving License + car

Keyskills :