Ibis Bahrain Hiring for Receptionsit / Front Office Job at Manama Full Time

Front Desk Agent – Arabic Speaking

First impressions are everything! As a Front Desk Agent at the Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Assist at the Information counter, foreign exchange, night audit and, business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in accordance with the hotel policy.
• Report any unusual occurrences or requests to the department head.
• Be aware of the hotel’s accident Prevention Policies.
• Ensure the cleanliness and neatness of the front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review logbook, verify outstanding and follow up pending.
• Identify if any special assignment for the day
• Check Hotel situation, occupancy, functions, groups, VIPs
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• Co-ordinate with colleagues whenever necessary regarding operational concerns.
• Be familiar with the operational procedures.
• Participate in regular meetings and briefings as scheduled.
• Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
• Participate in any scheduled training and development programs that may improve personal or departmental standards.
• Report to duty punctually wearing the correct uniform and nametag.
• Maintain a high standard of personal appearance and hygiene.
• Carry out other duties as assigned.

Your experience and skills include:

• Have a minimum of one (1) year experience handling a similar role.
• Have the ability to work under pressure and in a fast-paced environment.
• Have the ability to communicate effectively with the team and deliver consistently.
• Prior experience working with Opera.
• Fluency in Arabic and English is compulsory.

Type d’emploi : Temps plein

Capacité à faire le trajet ou à déménager:

• Manama: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)

Date de début prévue : 31/10/2022