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Job Description
Call Center AgentGeneral Purpose:Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.Main Job Tasks and Responsibilities:* Answer calls professionally* Respond promptly to customer inquiries* Research required information using available resources* Handle and resolve customer complaints* Provide customers with product and service information* Enter customer information* Effectively deal with job stress, angry callers, and upset customers* Use the most appropriate way to communicate with different behavior types on the telephone.* Display time flexibility towards shifts as per work floor requirements* Keep records of customer interactions and transactions* Record details of inquiries, comments and complaints* Communicate and coordinate with internal departmentsSkillsEducation and Experience:* High school diploma, general education degree or equivalent* Knowledge of customer service principles and practices* Knowledge of relevant computer applications* Typing skills* Product and service knowledgeKey Competencies:* Interpersonal skills* Communication skills – verbal and written* Listening skills* Attention to detail and accuracy* Customer service orientation* Adaptability* Initiative* Stress tolerance* Work under pressure* High energy level Job Location Qatar Job Role Customer Service and Call Center Residence Location Qatar
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