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Job Description
- Overall responsibility of the business unit / processes within the country with accountability for, Compliance, Customer Satisfaction, Revenue, Profitability, Resource Planning & allocation.
- Direct responsibility for the country?s profitability and achievement of targets
- Control & maintain country?s expense budgets and allocated resources and perform periodic cost and productivity analyses
- Contribute with HQ to for development and maintenance of standard operating procedures, policies and manuals etc.
- Ensure compliance to all existing processes and meet the defined SLAs
- Ensure process enhancements to improve quality & efficiency and lead new process roll outs in the respective VSCs
- Conduct Interviews for candidates
- Ensure security (Physical & Data) at the Application Centre and ensure effective controls are in place to pre-empt any physical / data security breach incidents
- Ensure conduct of product & process trainings to all staff on a regular basis through coaching and development
- Ensure high standards of ethics, integrity and compliance with corporate procedures.
- Liaise with the Value-Added Services team in order to create new channels of Revenue
- Explore other revenue channels with the various government bodies / ministries in the region with strategic partnerships
- Develop and maintain business relationships with all Consulate officials (Embassy / Consulates)
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