Assistant Housekeeping Managerlocation Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates category Hotel DoubleTree by Hilton Dubai M Square Hotel & Residences Full-time HOT08HTA Posted: Jun 9th 2022 JOB DESCRIPTION An Assistant Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. As an Housekeeping Manager, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: * Oversee housekeeping operations* Oversee Laundry Operations* Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement* Operate within departmental budgets through effective stock and cost controls and well managed schedules* Set departmental targets and objectives, work schedules, budgets, and policies and procedures* Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard* Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork* Ensure team members have an up-to-date knowledge of all room categories and amenities* Maintain good communication and work relationships in all hotel areas and with external customers and suppliers* Ensure staffing levels cover business demands* Ensure ongoing training* Ensure communication meetings are conducted and post-meeting minutes generated* Manage staff performance issues in compliance with company policies and procedures* Recruit, manage, train and develop the Housekeeping/Laundry team* Competent in property management systems* Assist other departments wherever necessary An Assistant Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity* A successful track record of managing a large team* A high school certificate or equivalent* High level of commercial awareness and cost control capabilities* Previous experience of managing a department and Profit and Loss account* Excellent leadership, interpersonal and communication skills* Committed to delivering high levels of customer service* Ability to work under pressure* IT proficiency* Excellent grooming standards* Flexibility to respond to a range of different work situations* Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office* Strong organizational, budget management, and problem solving skills* Strong communication skills* A passion for delivering exceptional levels of guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Familiar with Property Management Systems Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision ?to fill the earth with the light and warmth of hospitality? unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Transcript[gentle piano music] Thank you for making the hotel a home away from home for our guests. For showing the frontline hospitality that were known for. You have shown us what true dedication looks like. On behalf of security team, thank you for keeping us safe and healthy. Thank you team clean for keeping our restaurants clean and sanitized. I am proud of the housekeeping team for all they do to keep our hotel clean. Thank you. To be part of this team because we always have a very positive attitude. So a massive thank you to the entire housekeeping team of the Hilton Diagonal Mar Barcelona, to the dream clean team. Thank you for creating an amazing and safe guest experience. Thank you for your hard work and your great spirit. Thank you for many motivation. I am proud of team clean because they are the best. Team clean, you are the best. Thank you team clean! [gentle piano music] Thank you for making the hotel a home away from home for our guests. For showing the frontline hospitality that were known for. You have shown us what true dedication looks like. On behalf of security team, thank you for keeping us safe and healthy. Thank you team clean for keeping our restaurants clean and sanitized. I am proud of the housekeeping team for all they do to keep our hotel clean. Thank you. To be part of this team because we always have a very positive attitude. So a massive thank you to the entire housekeeping team of the Hilton Diagonal Mar Barcelona, to the dream clean team. Thank you for creating an amazing and safe guest experience. Thank you for your hard work and your great spirit. Thank you for many motivation. I am proud of team clean because they are the best. Team clean, you are the best. Thank you team clean! Location Al Mankhool, Dubai, Dubai, United Arab Emirates Category Hotel Location Al Mankhool, Dubai, Dubai, United Arab Emirates Category Hotel Location Al Mina Road, Dubai, Dubai, 1, United Arab Emirates Category Hotel Location Dubai Al Barsha First Road 65, Dubai, Dubai, United Arab Emirates Category Hotel Location Sheikh Zayed Road, PO Box 115143, Dubai, Dubai, 0, United Arab Emirates Category Hotel Location Plot 95, Al Jadaf, United Arab Emirates, Dubai, Dubai, Municipality 3261450, United Arab Emirates Category Hotel Location 251111.77 N 551648.73 E, Dubai, Dubai, 1, United Arab Emirates Category Hotel Location Marjan island Boulevard, Marjan Island, Ras Al Khaimah, Ras al-Khaimah, TBD, United Arab Emirates Category Hotel Location Marjan island Boulevard, Marjan Island, Ras Al Khaimah, Ras al-Khaimah, TBD, United Arab Emirates Category Hotel
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