Hilton Looking for Spa Receptionist / Leisure Concierge – Waldorf Astoria Ras Al Khaimah at Ras Al Khaimah Full Time

A Spa Receptionist / Leisure Concierge is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing

As a Spa Receptionist / Leisure Concierge, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist / Leisure Concierge will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
• Upselling Spa & Leisure Activities, Membership, Day pass to achieve department monthly target
• Create a warm welcome and a friendly atmosphere
• Promote all classes, activities and services that are offered within the hotel
• Post charges in Book4Time that may incurred by guests and members and carry out correct accounting procedures
• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities
• Handling Spa & Leisure Guest Complaint, assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for

A Spa Receptionist / Leisure Concierge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous spa and leisure concierge experience in a 5-star or luxury property