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Job Description
A Senior Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.What will I be doingAs a Senior Spa Therapist, you are responsible for performing the following tasks to the highest standards:
- Performing different types of massages, beauty treatments, and wellness therapies
- Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.
- Communicating with guests during massages to adjust massage techniques as required
- Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use
- Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
- Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.
- Enquiring about guests medical conditions and allergies before providing spa services.
- To ensure high standards of cleanliness in the department
- To report any maintenance issues to Spa Director
- Assist in all areas of the operations as requested by Spa Director
- To be fully aware of current and future services offered by the hotel
- To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
- Attending Hilton Trainings and monthly departmental meetings as required
- Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
- Accurately process all billing and posting for spa and retail services: report any overages and shortages to Spa Director
- Accurately explain spa treatment menu and packages to guests
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
- Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
- Ensure stocking of water and other beverages are set up and break down of beverage and fruit station
- To ensure audio-visual equipment is well maintained and in good condition
- To ensure high standards of cleanliness in the department
- Provides courteous and efficient guest service from point of arrival through check out
- Orient the guests through our Fitness facility, greets guests and provides personal guest service
What are we looking forA Senior Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to read, writes, speak and understand English to effectively communicate with guests
- Ability to speak effectively in front of groups of customers or employees of organization
- Ability to deal with problems involving several concrete variables in standardized situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in a resort or wellness related field, or in Hospitality
- Recognized diploma/ certificate. CIDESCO, CIBTAC, NVQ level 3, International Diploma is also considered.
- 2 years in 5 Star Spa
- Passionate about Retail sales
- Perform advanced facial with machine and body treatments
- Expert in skin analysis
- Traditional Moroccan Hammam is a plus
- Sound knowledge of anatomy, physiology, and different massage techniques
Keyskills :
Massage billing Guest Service English
