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Job Description
About Hilton
Hilton is one of the largest and fastest growing hospitality companies in the world with more than 7295 properties in 123 countries & territories. Hilton has been consistently recognised for its award-winning culture and was recently named No.1 Worlds Best Workplace by Fortune Magazine and Great Place to Work. In the 104 years since our founding, we have defined the hospitality industry and established a portfolio of 22 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 146 million members in our award-winning customer loyalty program, Hilton Honors.
Position Statement:
The Director, RMCC – Middle East & Africa is responsible for building and maintaining an effective Revenue Management Consolidated Centre (RMCC) capable of delivering maximum revenues with minimal risks. The position is accountable for creating, developing, and maintaining the revenue management teams within the RMCC MEA ensuring teams are equipped with skills and knowledge to maximize revenues, profit and market share. This role is accountable for driving an engaged and high performing team of cluster revenue managers through the execution of excellent leadership skills as well as driving commercial strategies and plans for the Centre to achieve business objectives. This incumbent is responsible for the hiring and development of the next generation of RMCC leadership, and demonstrates leadership that ensures all aspects of the commercial operation are aligned with the Hilton Strategic Priorities and that teams exemplify the Hilton Values in how they operate every day.
Position Summary:
The following are key areas of responsibility:
Planning & Organizing:
. Create the annual strategic framework for the RMCC MEA team ensuring activities are aligned to the global commercial business plan with objectives to be stretched and achievable.
. Directs the revenue management teams to identify opportunities and risks within specific markets and implement initiatives and strategies to maximize revenue
. Recommend, implement and monitor appropriate rate and availability activity responding to short, medium, and long term business needs
. Direct activities in the area of Revenue Management, Business Analysis, Business Operations and Development to ensure activities contribute to the overall success of the area
. Manage the budget allocated within company guidelines
Management Information
. Deliver effective business analysis and intelligence to the MEA Commercial Leadership, Regions and Hotels in order to develop understanding of the business trends and develop appropriate reactive and proactive initiatives
. Ensure accurate budget and forecast information are prepared on time and to correct standards and effectively communicates to sales and marketing to enable them to develop programs to deliver business to hotels in need periods
. Foster a culture where the RMCC team engages with the wider commercial services function to gain insights and identify initiatives to maximize commercial strategies.
. Implement systems and processes to monitor pricing policies and determine changes to drive performance
. Develop, implement and monitor the necessary business processes that deliver useful, accurate and relevant information for analysis
. Ensure processes and systems are in place to extract and utilize relevant data, in alignment with global analytics teams.
Customer Relationships:
. Implement and monitor processes and systems to ensure that accurate customer information is collected, maintained and made available in order to deliver outstanding customer service and develop relevant sales, marketing and distribution strategies
. Liaise with other Centre Leadership, functional and regional leaders, Hotel Operations and General Managers to understand requirements and business needs from the revenue functions
. Attend and contribute to meetings to deliver information, progress updates and participate in the development of future plans and strategies
. Ensure hotels are kept up to date with system changes and developments
Executing for Results:
. Work closely in partnership with the Regional Commercial Teams, and in close collaboration with the respective Commercial heads in each of the MEA regions & Global Functional Heads
. Work closely in partnership with Global RMCC Leadership Teams to ensure global initiatives are implemented and managed properly through to delivery
. Ensure the regional commercial initiatives are planned adequately and managed properly through to delivery within RMCC MEA
Leading Teams:
. Ensure that effective processes are in place for the recruitment, induction, training and development of all people in the team
. Identify talents within the Centre and develop them for future increased responsibility
. Create training and succession plans for all senior positions and direct reports
. Be a coach and mentor to the senior team members
. Drive team performance through clearly focusing effort through objectives and targets. Set clear annual objectives for the Centre and each team member, and proactively manage performance to achieve these objectives
. Ensure that performance is reviewed on a regular basis, recognize and celebrate successes, and refocus efforts where targets are missed
. Address performance issues in a supportive, timely and decisive manner
. Ensure that all people in the team are trained and equipped to excel in their roles
. Ensure that appropriate skill trainings are available to all team members in conjunction with global Hilton training programs
. Provide advice, guidance and direction to the team, communicate regularly and monitor performance in a thorough and timely manner
. Ensure the team presents a cohesive, structure approach to their work and maximize revenue potential, whilst effectively applying Hilton processes and systems.
. Create a culture that motivates and encourages team members to perform to the best of their ability, minimizing conflict when it occurs.
Building Relationship and Using Influence:
. Develop and maintain excellent relationships with senior personnel across the company
. Develop strong relationships with key Commercial partners in the region to further strengthen the commercial performance
. Maintain strategic alliances with Global RMCC Leadership and Revenue Management Teams
. The role will attend property visits, corporate meetings, budget & forecast reviews as required
. Maintain excellent relations and ensures coordination with the Commercial Services EMEA team to enable collective effectiveness.
Direct Reports:
The leadership team in the Centre will report to this position.
What are we looking for
Applicants must come from a commercial revenue management background ideally from within the hotel / hospitality sector. This is a regional role responsible for directing revenue management strategy for 130 + hotels and managing a large and diverse team representing over 20 different nationalities. The following skills and experience are essential:
. Proven background in senior revenue management role or relevant commercial experience from within hotel organisation.
. Senior stakeholder management/ executive communication, including the ability to leverage data in strategic communication.
. Strong / proven people management experience including developing, inspiring and mentoring a large team within complex structure
. The ability to quickly gain an understanding of new markets in order to make recommendations on how to achieve the targets
. Demonstrate big picture thinking and strategic planning capabilities
. Ability to direct collaboration among cross-functional teams including external resources
. Ability to analyze departmental financial data in order to make strategic and tactical decisions
. Leads by example to resolve conflicts, introduce change and ensure collaboration amongst others
. Strong problem-solving skills, including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem-solving skills in others
. Budget and management skills
. Proven understanding of client business and category, including business plans and competitive environment
. Experience working in multi-cultural or international settings
. Fluency in spoken and written English
. Bachelor’s degree and/or 10+ years of experience in a multi-cultural or internal settings
. Excellent in Microsoft Outlook, MS Word, Excel and PowerPoint
. Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to identify the strengths/weakness of alternative and differentiated solutions, conclusions or approaches to problem.
. Self-starter, well organized, extremely detail-oriented and an assertive team player, willing to take ownership of responsibilities, and possess a high level of positive energy and drive
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