Hilton Looking for Assistant Director of Groups, Conference and Event at United Arab Emirates Full Time

A Assistant Director of Groups, Conference and Event is fully responsible for the development of the GCE Team and the design of the marketing and sales strategies it uses to increase revenue. Assists Director of Group Conferences & Events in the management, leadership, co-ordination and execution of all activities in relation to the hotel’s C&E sales plan and KPI’s.

What will I be doing

As Assistant Director of Groups, Conference and Event, you are fully responsiblefor the successful execution of written sales agreement for large-scale and complex full service meetings, conventions and events generally covering from 100 rooms and above groups and events. Maintains liaison between the customer and their representatives and the hotel by directing each hotel department as to their specific role in the pre-planning and execution of events. Maximizes revenues and controls expenses through effective negotiation of prices, services and accurate forecasting.

Achieve and exceed conversion target set by DOC&E. Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel/company.

Responsible to compile Monthly Reports to be submitted to DOC&E before 5th of each month.

• Analyse competitors activities and pricing strategies
• Maximise occupancy and average rates through well-executed inventory and yield management control
• Identify the most profitable services that the hotel can deliver with quality and most profitably
• Maximise all Group, Conference, and Event revenue opportunities
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments adherence to achieving that strategy
• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
• Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Manage and develop the GCE Sales Team to ensure career progression and effective succession planning within the hotel and company
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

What are we looking for
An Assistant Director of Groups, Conference and Event serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent oral and written communication skills
• Ability to communicate, verbal and in written form, effectively with Management and Ownership groups
• Excellent organisation and planning skills
• Ability to work well under time pressure and/or demanding travel schedules
• Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
• Ability to perform critical analysis
• Strong experience in hospitality forecasting, pricing and inventory control
• Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role
• Relevant degree, in business development or other relevant business field, from an academic institution

What will it be like to work for Conrad Hotels & Resorts

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!