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Job Description
What is the role
. Provision of information via telephone or e-mail in time
. Technical advice on products and applications
. Information on delivery conditions and prices
. Stock status information
. Professional sales via telephone
. Active sales promotion: cooperation with our other sales channels
. Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock)
. Check of uncovered orders
. Issuing copies/ copies of invoices
. Tracking of shipments
. Transport security – organized forwarding
. Solving customer complaints, recording ZPZ documents
. Feedback to customer and salesforce
. Communication with logistics
. Database care
. Compliance with OSH rules.
What does the role involve
The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer’s needs to ensure the successful achievement of the company’s objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.
Scope: Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.
What do we offer
Yearupon year we are recognized as one of the top Great Place to Work employers,both globally and locally. And when you meet us you’ll understand why. We havea diverse team of people with a variety of nationalities, backgrounds andexperiences. Success at Hilti is down to teamwork and ability, no matter whereyou’re from
What you need is:
We will give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return, for your exceptional performance and consistent results, you will receive one-to-one career mentoring, as well as exciting opportunities to broaden your role and potentiality.
Why should you apply
- Bachelor in related field
- 1-2 Year of experience in Customer services
- Advance English language
