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Job Description
Our Client
Our client is one of the leading healthcare information company with a proven track record working with healthcare facilities across the globe.
Your Responsibilities
- Provides day-to-day technical support on end users for Cerner Millennium software and hardware solutions.
- Installs, configures and troubleshoots in scope end user devices and biomedical devices (where applicable) related to Cerner Millennium solutions.
- Provides ad hoc support for workflow queries and periodically provides transfer of information for basic solution enhancements.
- Communicates highly technical information to both technical and nontechnical personnel.
- Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems within the Healthcare Information System.
Your Qualifications
Education / Experience / License and Certifications
- Bachelor’s Degree in computer science or equivalent experience.
- Hands on experience with Cerner applications (Millennium)
- Certification in Microsoft Technologies or Comptia A+ or ITIL Foundation.
- Minimum two years progressive experience in office support, call center or phone support experience.
- Minimum two years in Operating Systems support, end users device troubleshooting & support
- Female with Driving License preferred
Additional Skills
- Service oriented, open and good with analytical skills
- Work independently & in collaboration
- Should have good understanding of technology support and practical experience in user support and application management.
- Ability to manage multiple activities and tasks simultaneously.
- Ability to communicate in English both verbally and in writing
- Excellent customer service skills
- Experience working in health care environment is a plus
Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
