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Job Description
- Communicating with customers before the tour to update pick-up timings and tour details.
- To stay connected with the customers during the tour, collect feedback and comments related to it.
- To make follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
- Analyze and resolve customer complaints, ensuring excellent service standards.
- Respond to customer inquiries efficiently, maintaining 100% customer satisfaction.
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}- 1+ years of experience in the Tours & Activities Industry.- Excellent communications skills, non-verbal, verbal and written.- Excellent English & German skills.- Strong negotiation skills. – Organization and time management.- Willingness to work in rotational shifts.
