General Description of the Programme:
GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.
GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.
Job purpose:
Reporting to the Senior Programme Quality Coordinator (SPQC), the Accountability Coordinator will provide leadership and technical expertise to ensure that GOAL’s Accountability system is implemented effectively. A key part of the role will be capacity building and remote support to the Accountability Team inside NW Syria (which consists of around a 100 staff), as well as for GOAL’s partner organisations. Advocating for accountable programmes will be key to this role which should ensure evidence-based programming and donor compliance in a remote management context.
The Accountability Team’s responsibilities include diverse functions, including efforts to help GOAL Syria to inform beneficiaries of their rights and entitlements related to GOAL’s programs, to systematically collect and respond to beneficiary feedback, to enable accountability to the community, to improve the participatory nature of its programming, and to conduct re-verification of existing beneficiaries. It helps to promote a culture of accountability and ethics and an understanding of the necessity of accountability to affected populations in GOAL’s policies and practices. GOAL’s accountability team also maintains one of the largest humanitarian Community Feedback Mechanisms (CFMs) in the world, which processes and responds to over a quarter of a million requests for information, requests for assistance, complaints, and feedback every year.
Duties, objectives and competencies
Job Responsibility #1: Leadership and management (20% of Time)
Job Responsibility #2: Capacity Building (10% of Time)
Job Responsibility #3: Support to Programme Quality (10% of Time)
Job Responsibility #4: Accountability and Reporting (20% of Time)
Job Responsibility #5: Oversight of GOAL’s Community Feedback Mechanism (10% of Time)
Job Responsibility #6: Serious Complaints and Conflict of Interest Management (10% of Time)
Job Responsibility #7: Oversight of GOAL’s Beneficiary Re-Verification Functions (10% of Time)
Job Responsibility #8: Oversight of GOAL’s Outreach / Information Provision Functions (10% of Time)
Requirements (essential)
Requirements (desired)
Requirements: GOAL Competencies
Interested? Then apply for this position via clicking on the “apply now” button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.
Please note that only shortlisted candidates will be contacted.
GOAL has the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with GOAL at the same grade level and with similar job descriptions, experience, and educational requirements.
Qualified female candidates are strongly encouraged to apply.
The application deadline is 24 October 2023 , however, you are encouraged to apply immediately as we will be reviewing applications on a rolling basis, therefore we may withdraw the position before the advertisement’s closing date if a suitable candidate/s is identified
Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment requested from you at the application or any stage of the recruitment process, please do not respond .
GOAL does not accept any responsibility for the accuracy, errors or omissions of any of the information contained in translated advertisements by an independent party on other sites or through other channels.
General terms and conditions
Safeguarding
Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.
Accountability within GOAL
Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
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