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Job Description
About GMG
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
Core Responsibilities:
- Provides day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure
- optimum operational efficiency
- Installs, configures and troubleshoots desktop systems, workstations, servers, PDAs, POS, tablets, projectors and printers in
- a heterogeneous environment of corporate and stores
- Provides second-level procedural advice to users on technical issues and performs preventive maintenance, either over the
- phone or in person for all the remote locations (stores) as and when needed
- Utilizes soft skills and troubleshooting skills to resolve customer/business issues and questions in a timely and efficient
- manner
- Handles and facilitates various network designs, cabling and implementation
- Identifies configuration details for users/service needs, such as Network Switching, Desktop/Laptop etc.
- Prioritizes and escalates (third level) support incidents and requests based on business impact and documented guidelines
- Assigns third-level issues to assigned internal teams and/or vendors and liaise with senior support teams and/or vendors
- regarding the progress of their action on assigned problems
- Ensures technical queries not progressing are escalated to seniors according to established procedures to ensure
- resolution promptly
- Loads the operating system on PCs under GMG policy
- Adheres to the maintenance of software upgrade schedules (e.g. running patches) for individual desktops at the corporate
- office(s) and store locations
- Advises and trains users to prevent repeated problems
- Documents, tracks and monitors user/business incidents in the ticketing system to ensure a timely resolution
- Assists in managing the spares inventory of IT infrastructure like printers, printer toners, desktops, cables etc. across all the
- locations of GMG (corporate offices and stores)
- Monitors the effectiveness of IT security procedures on an ongoing basis and recommends changes/updates, if any to the
- Information Technology Manager
- Ensures equipment required for recovery is in place
- Follows recovery procedures in case of unexpected circumstances affecting normal operations
Drives a culture of feedback and coaching in the Department by providing feedback on an ongoing basis, identifying
development needs and coaching the employees on the areas of improvement
Requirements:
- Bachelor’s Degree
- With 5 years minimum relevant experience
