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Job Description
PURPOSE OF THE ROLE:To deliver outstanding freight services by coordinating shipments of customers of GEODIS Freight forwarding, arranging additional services and keeping the customer updated on cargo progress in order to ensure maximum satisfaction.BUSINESS STRATEGYUnderstand and able to communicate GEODIS Freight Forwarding strategy to others. Understand how the role contributes to the overall performance of the business.DEPARTMENT SPECIFIC ACCOUNTABILITIES:Freight Services:? Coordinate all freight activities, including quotation, booking, documentation, shipment tracking and tracing, billing, arranging deliveries, among other responsibilities.? Open job files after receiving pre alert(s);? Follow up on pending delivery orders & issuing of delivery orders;? Issue bills and invoice to clients and agent and organize all appropriate documentations and maintain shipping records;? Ensures all inbound and outbound documentation (invoices, bills of lading, etc) and shipments are accurate and all appropriate parties (carrier, supplier, shipper, consignee etc) are updated as needed;?Communicate on a regular basis with carriers / liners, agents, vendors, truckers, customers, warehouse contact, salesrepresentatives, other freight personnel and overseas office(s);? Advise clients concerning terms of delivery & payment, insurance, value added services, transport alternatives etc.;? Support Customs Clearance team when needed.ERP System:? Input all shipment related information on NextGen (EDI Cargowise system);? Enter all costs related to service provided to customer under appropriate cost heads;? Create invoices that are accurate and clearly explained; input all shared costs and profitsagreements;? All jobs that are opened to have a CMP status (complete) once the service has been executed; credit notes to be issued only in exceptional situations (after approval from Branch Manager);Pricing/Tariffs:? Negotiate rates with suppliers/carriers/vendors for both import and export shipments; provide quotations to customers after adding accepted markups;? Coordinate with the Pricing Desk on a regular basis.Administration:? Comply with all export / import / port regulations;? Send quotations to customers and follow up with them;? Coordinate with Finance Department on invoices and payment to customers;? Escalate, as necessary, matters that require the support of the Ops Supervisor.
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